Beth Israel Lahey Health
Core - Customer Service Specialist I
Beth Israel Lahey Health, Exeter, New Hampshire, us, 03833
Core - Customer Service Specialist I
Full Time
Exeter, NH 03833 (https://maps.google.com/maps?q=Exeter%2C%20NH%20%2003833&zoom=14&size=512x512&maptype=roadmap&sensor=false)
Posted 7 months ago
Core Physicians LLC
Req#14297
Req#:
14297
Full Time,Day Shift
9am - 5:30pm
Provide patient service excellence on multi-line telephone system and walk-in inquiries for patient's accounts. Provide patients with resolution to phone inquiries as well as follow-up on medical billing denials and/or payments. Implement strategies and favorable practices for monitoring patient accounts monthly for collections process.
Requirements:
Associate's degree or equivalent experience
1-3 years medical billing experience
Major Responsibilities:
Review work log daily to ensure timely resolution of outstanding A/R.
Follow-up on incorrectly denied and outstanding claims; including patient balances; in a timely fashion.
Demonstrate proficiency and utilize practice management system.
Appropriately document all transactions on patient accounts.
Provide backup for other team members; as needed.
Process self pay payments in a timely fashion.
Responsible for addressing patient issues and concerns (phone; mail; and walk-in) in a timely manner; while projecting a professional and caring image.
Evaluate account balances to determine patient liability. Accurately review accounts for collection agency submittal.
Provide liaison between patients; departments; and insurance companies to ensure account resolution. Return patient phone calls and office staff calls/inquiries within the same business day.
Communicate effectively with Director of Revenue; CBO supervisors; co-workers; and offices.
Equal Opportunity Employer/Veterans/Disabled
Full Time
Exeter, NH 03833 (https://maps.google.com/maps?q=Exeter%2C%20NH%20%2003833&zoom=14&size=512x512&maptype=roadmap&sensor=false)
Posted 7 months ago
Core Physicians LLC
Req#14297
Req#:
14297
Full Time,Day Shift
9am - 5:30pm
Provide patient service excellence on multi-line telephone system and walk-in inquiries for patient's accounts. Provide patients with resolution to phone inquiries as well as follow-up on medical billing denials and/or payments. Implement strategies and favorable practices for monitoring patient accounts monthly for collections process.
Requirements:
Associate's degree or equivalent experience
1-3 years medical billing experience
Major Responsibilities:
Review work log daily to ensure timely resolution of outstanding A/R.
Follow-up on incorrectly denied and outstanding claims; including patient balances; in a timely fashion.
Demonstrate proficiency and utilize practice management system.
Appropriately document all transactions on patient accounts.
Provide backup for other team members; as needed.
Process self pay payments in a timely fashion.
Responsible for addressing patient issues and concerns (phone; mail; and walk-in) in a timely manner; while projecting a professional and caring image.
Evaluate account balances to determine patient liability. Accurately review accounts for collection agency submittal.
Provide liaison between patients; departments; and insurance companies to ensure account resolution. Return patient phone calls and office staff calls/inquiries within the same business day.
Communicate effectively with Director of Revenue; CBO supervisors; co-workers; and offices.
Equal Opportunity Employer/Veterans/Disabled