IT Support Engineer Job at NinjaTrader in Chicago

What you'll do:

NinjaTrader is scaling rapidly, and our IT Support Engineer will be at the center of that growth — ensuring our people, systems, and tools work seamlessly together. This role is not just about resolving tickets; it's about building and maintaining the modern IT foundation that powers a global fintech business. From managing identity and device security to automating SaaS workflows, you'll be a critical partner in enabling productivity, safeguarding access, and delivering exceptional employee experiences across the company.

In this role you will:

• Provide responsive, courteous, and high-quality support for employee requests across desktop, laptop, software, mobile devices, and business-critical applications
• Administer Okta as our Identity Provider (IDP), including SSO and SCIM provisioning/de-provisioning to ensure secure and efficient user lifecycle management
• Manage and support JAMF (for macOS) and Intune (for Windows devices) to ensure compliance, security, and a consistent end-user experience
• Administer and support SaaS applications including Slack, Office 365, and Google Workspace, ensuring smooth onboarding/offboarding, license management, and integrations
• Configure and optimize JIRA Service Desk automation to streamline ticket routing, approvals, and resolution workflows
• Deliver end-user training and frontline support via phone, email, and chat with a focus on professionalism and rapid issue resolution
• Log, track, and manage requests using our service desk system, applying analytical skills to determine when escalation is required
• Contribute to improving IT processes, automating provisioning, and enhancing security posture as we scale

What you'll need:

• 3+ years of IT support or IT systems engineering experience in a modern enterprise environment
• Strong knowledge of Okta administration (SSO, SCIM, MFA policies)
• Hands-on experience with JAMF and Intune for device management
• Experience supporting Slack, Office 365, Google Workspace, and other SaaS productivity tools
• Experience with JIRA Service Desk administration and automation
• Familiarity with Microsoft, Apple, and Linux operating systems
• Strong troubleshooting and analytical skills to quickly diagnose and resolve issues
• Ability to thrive in a fast-paced, scaling organization, working independently under minimal supervision

Bonus points for:

• Associate's or bachelor's degree in a technology-related field or industry certifications (Okta, Jamf, Intune, CompTIA, etc.)
• Experience automating IT workflows and SaaS user lifecycle management
• Prior support experience in a cloud-first SaaS or fintech company

Compensation:

The salary range for this role will be $65,000.00 - $75,000.00 USD. In addition, this position will also receive an annual target bonus of 6%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. We are not open to remote candidates for this role

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays