Ferrara
Overview
Sr Manager, Digital Operations at Ferrara. They are essential leader in strategy and development of Ferraras in-house agency. Responsible for leading digital operations and project management of all internally executed content, creative, eCommerce, shopper, Public Relations and tentpole initiatives. Central connector across departments to ensure a cohesive, omnichannel approach across a wide range of projects. Manages programs from inception through deliveryensuring each initiative is grounded in the brief, aligned with business objectives, and executed with operational excellence. This role reports to the Sr. Director, Content & Public Relations. Location
Work Location: Chicago. In-person attendance for most of the workweek (3 days or more) is essential for effective communication, supervision, real-time problem-solving, and cross-functional initiatives. Responsibilities
Leads the strategic vision and framework for the 1908x content, PR, and creative teams, positioning them as a high-performing in-house agency Architects and refines the tools, processes, and capabilities that enable the internal agency team to deliver impactful, integrated work across the Ferrara ecosystem. They are both a product architect and an implementer. Leads the strategic planning and execution of all internally managed initiatives across the Brand Marketing department, Content team, eCommerce department, Sales Strategy & Shopper Marketing department, Public Relations team, and key tentpole campaigns at Ferrara. Ensures internal agency projects are delivered on time, on strategy, and at the highest standard of quality. Unifies cross-functional talent with diverse subject matter expertise to unlock operational efficiencies and deliver cost savings for the organization. Optimizes systems to ensure seamless collaboration, resource alignment, and strategic execution across all touchpoints. Scout technologies and workflow systems. Oversees teams hours tracker and additional tools that allow the team to work as efficiently as possible. Defines the in-house execution strategy, establishes clear guardrails for what the team could deliver internally and is accountable for cost avoidance tracking. Leads the development of a cross-department strategy and execution of marketing acumen building inter-department. Uncovers white space learning opportunities for Ferrara and develops plan to upskill teams. Qualifications and Skills
Bachelors degree required, with 8 - 10 years in a content, project management, agency account management or communications role Project management certification preferred Experience working at an in-house agency or managing multiple creative, social, digital or shopper agencies Experience working in content production both with internal stakeholders and external vendors/freelancers Experience working within a dynamic cross-functional team environment, navigating objectives to drive priority and deliver breakthrough results Experience developing processes and ways of working that resulted in efficiencies Experience planning and executing high profile integrated campaigns Experience measuring and evaluating digital KPIs Strong communication, collaboration, and influencing skills; high levels of energy, creativity and enthusiasm; ownership and accountability over results What We Offer
At Ferrara, were proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Compensation
The salary range for this position is $112,500 - $157,000 annually. #J-18808-Ljbffr
Sr Manager, Digital Operations at Ferrara. They are essential leader in strategy and development of Ferraras in-house agency. Responsible for leading digital operations and project management of all internally executed content, creative, eCommerce, shopper, Public Relations and tentpole initiatives. Central connector across departments to ensure a cohesive, omnichannel approach across a wide range of projects. Manages programs from inception through deliveryensuring each initiative is grounded in the brief, aligned with business objectives, and executed with operational excellence. This role reports to the Sr. Director, Content & Public Relations. Location
Work Location: Chicago. In-person attendance for most of the workweek (3 days or more) is essential for effective communication, supervision, real-time problem-solving, and cross-functional initiatives. Responsibilities
Leads the strategic vision and framework for the 1908x content, PR, and creative teams, positioning them as a high-performing in-house agency Architects and refines the tools, processes, and capabilities that enable the internal agency team to deliver impactful, integrated work across the Ferrara ecosystem. They are both a product architect and an implementer. Leads the strategic planning and execution of all internally managed initiatives across the Brand Marketing department, Content team, eCommerce department, Sales Strategy & Shopper Marketing department, Public Relations team, and key tentpole campaigns at Ferrara. Ensures internal agency projects are delivered on time, on strategy, and at the highest standard of quality. Unifies cross-functional talent with diverse subject matter expertise to unlock operational efficiencies and deliver cost savings for the organization. Optimizes systems to ensure seamless collaboration, resource alignment, and strategic execution across all touchpoints. Scout technologies and workflow systems. Oversees teams hours tracker and additional tools that allow the team to work as efficiently as possible. Defines the in-house execution strategy, establishes clear guardrails for what the team could deliver internally and is accountable for cost avoidance tracking. Leads the development of a cross-department strategy and execution of marketing acumen building inter-department. Uncovers white space learning opportunities for Ferrara and develops plan to upskill teams. Qualifications and Skills
Bachelors degree required, with 8 - 10 years in a content, project management, agency account management or communications role Project management certification preferred Experience working at an in-house agency or managing multiple creative, social, digital or shopper agencies Experience working in content production both with internal stakeholders and external vendors/freelancers Experience working within a dynamic cross-functional team environment, navigating objectives to drive priority and deliver breakthrough results Experience developing processes and ways of working that resulted in efficiencies Experience planning and executing high profile integrated campaigns Experience measuring and evaluating digital KPIs Strong communication, collaboration, and influencing skills; high levels of energy, creativity and enthusiasm; ownership and accountability over results What We Offer
At Ferrara, were proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Compensation
The salary range for this position is $112,500 - $157,000 annually. #J-18808-Ljbffr