Raymour & Flanigan Furniture and Mattresses
Customer Service Lead
Raymour & Flanigan Furniture and Mattresses, Avon, Connecticut, us, 06001
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Customer Service Lead
role at
Raymour & Flanigan Furniture and Mattresses
2 days ago Be among the first 25 applicants
With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners, and much more!
What you'll do: As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
Consistently provide genuine, friendly, personable, and professional service.
Effective communication, interpersonal, and organizational skills in person and on the phone.
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
Liaison between senior leadership and team members.
Proactively resolve escalated customer issues.
Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
Additional Information: Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
We are strongly committed to inclusivity and a diverse workforce. We do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, reproductive health decisions, marital or familial status, genetic information, or other legally protected basis.
Raymour & Flanigan proudly supports a drug and smoke-free work environment.
Relevant Skills and Keywords: Customer service, customer support, communication skills, conflict resolution, multitasking, active listening, empathy, escalation management, CRM, ticketing system, product knowledge, order processing, service inquiries, problem-solving, customer feedback, service excellence, chat support, email support, customer inquiries, customer complaints.
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Customer Service Lead
role at
Raymour & Flanigan Furniture and Mattresses
2 days ago Be among the first 25 applicants
With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners, and much more!
What you'll do: As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
Consistently provide genuine, friendly, personable, and professional service.
Effective communication, interpersonal, and organizational skills in person and on the phone.
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
Liaison between senior leadership and team members.
Proactively resolve escalated customer issues.
Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
Additional Information: Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
We are strongly committed to inclusivity and a diverse workforce. We do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, reproductive health decisions, marital or familial status, genetic information, or other legally protected basis.
Raymour & Flanigan proudly supports a drug and smoke-free work environment.
Relevant Skills and Keywords: Customer service, customer support, communication skills, conflict resolution, multitasking, active listening, empathy, escalation management, CRM, ticketing system, product knowledge, order processing, service inquiries, problem-solving, customer feedback, service excellence, chat support, email support, customer inquiries, customer complaints.
#J-18808-Ljbffr