The Mark
$33.53 per hour.
Join the Art of Exceptional Service at The Mark Hotel Guest Relations Associate Location: Manhattan’s Upper East Side
Nestled in one of New York City’s most coveted neighborhoods,
The Mark Hotel
is an iconic destination where timeless elegance meets contemporary luxury. Masterfully reimagined by legendary designer
Jacques Grange , and home to world-class experiences such as
The Mark Restaurant by Jean-Georges , the
Frédéric Fekkai Salon , and the
largest hotel penthouse in the United States , The Mark sets the standard for five-star hospitality with grace, glamour, and genuine warmth.
We are currently seeking a
Guest Relations Associate
to join our passionate and dedicated team. In this role, you’ll be the face and voice of The Mark—offering personalized service and thoughtful gestures that create unforgettable stays for our discerning guests.
Your Role:
As a Guest Relations Associate, you will be the cornerstone of the guest experience—from pre-arrival touches to fond farewells. This is an opportunity to connect with guests on a meaningful level and make a lasting impression through intuitive service and meticulous attention to detail.
Key Responsibilities:
Serve as the primary point of contact throughout the guest journey: pre-arrival, arrival, in-house, and post-departure
Conduct pre-arrival calls and craft personalized itineraries based on each guest’s preferences and reason for travel
Coordinate amenities and bespoke in-room experiences to elevate each stay
Respond to guest inquiries and requests with warmth, efficiency, and discretion
Ensure all reservations and guest profiles are accurately maintained, up-to-date, and contain relevant information for seamless future reference and guest service excellence
Liaise seamlessly with all hotel departments to ensure flawless communication and execution
Handle a high volume of phone and email correspondence with poise and professionalism
Send personalized pre-arrival emails and provide wellness calls to in-house guests
Assist with service recovery, always striving to exceed expectations and turn challenges into opportunities
Promote the hotel’s offerings, services, and curated experiences with enthusiasm
Take initiative to greet and welcome VIP guests upon arrival, and follow up throughout their stay
Write welcome cards, deliver flowers and special guest requests to VIP rooms and suites
What We’re Looking For:
A genuine passion for hospitality and creating memorable guest experiences
At least 1 year of prior experience in a guest-facing role, ideally within a luxury hotel or high-end service environment
Strong communication skills, both written and verbal
Proactive, organized, and able to multitask in a fast-paced setting
A natural problem-solver with an eye for detail and a heart for service
Flexible availability, including weekends, holidays, and evening shifts
Proficiency in Microsoft Office (Word, Excel); familiarity with
Opera
or
Cloud PMS
systems a plus
Bachelor's Degree preferred
Join the Art of Exceptional Service at The Mark Hotel Guest Relations Associate Location: Manhattan’s Upper East Side
Nestled in one of New York City’s most coveted neighborhoods,
The Mark Hotel
is an iconic destination where timeless elegance meets contemporary luxury. Masterfully reimagined by legendary designer
Jacques Grange , and home to world-class experiences such as
The Mark Restaurant by Jean-Georges , the
Frédéric Fekkai Salon , and the
largest hotel penthouse in the United States , The Mark sets the standard for five-star hospitality with grace, glamour, and genuine warmth.
We are currently seeking a
Guest Relations Associate
to join our passionate and dedicated team. In this role, you’ll be the face and voice of The Mark—offering personalized service and thoughtful gestures that create unforgettable stays for our discerning guests.
Your Role:
As a Guest Relations Associate, you will be the cornerstone of the guest experience—from pre-arrival touches to fond farewells. This is an opportunity to connect with guests on a meaningful level and make a lasting impression through intuitive service and meticulous attention to detail.
Key Responsibilities:
Serve as the primary point of contact throughout the guest journey: pre-arrival, arrival, in-house, and post-departure
Conduct pre-arrival calls and craft personalized itineraries based on each guest’s preferences and reason for travel
Coordinate amenities and bespoke in-room experiences to elevate each stay
Respond to guest inquiries and requests with warmth, efficiency, and discretion
Ensure all reservations and guest profiles are accurately maintained, up-to-date, and contain relevant information for seamless future reference and guest service excellence
Liaise seamlessly with all hotel departments to ensure flawless communication and execution
Handle a high volume of phone and email correspondence with poise and professionalism
Send personalized pre-arrival emails and provide wellness calls to in-house guests
Assist with service recovery, always striving to exceed expectations and turn challenges into opportunities
Promote the hotel’s offerings, services, and curated experiences with enthusiasm
Take initiative to greet and welcome VIP guests upon arrival, and follow up throughout their stay
Write welcome cards, deliver flowers and special guest requests to VIP rooms and suites
What We’re Looking For:
A genuine passion for hospitality and creating memorable guest experiences
At least 1 year of prior experience in a guest-facing role, ideally within a luxury hotel or high-end service environment
Strong communication skills, both written and verbal
Proactive, organized, and able to multitask in a fast-paced setting
A natural problem-solver with an eye for detail and a heart for service
Flexible availability, including weekends, holidays, and evening shifts
Proficiency in Microsoft Office (Word, Excel); familiarity with
Opera
or
Cloud PMS
systems a plus
Bachelor's Degree preferred