Quality Inn & Suites Garden of the Gods
Guest Services Representative
Quality Inn & Suites Garden of the Gods, Colorado Springs, Colorado, United States, 80509
Quality Inn and Suites Garden of the Gods is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team!
As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay.
This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls.
Benefits
Health, vision and dental insurance
401(k)
Vacation and Sick Pay
Paid Holidays
Employee Referral Program
Opportunities for Advancement
Hotel Discounts for you, your friends and family
Access to our Talent team to help you reach your career growth goals
Responsibilities
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
Follows all guidelines in regard to guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registration
Respond promptly to any guests’ inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form
Qualifications
High School diploma or GED preferred OR 6 months of related experience/training
Choice Advantage Experience a plus
One year of hospitality experience preferred
Experience handling cash and credit card procedures
Basic Math skills
Attention to detail
Ability and flexibility to work various shifts including evenings, weekends, and holidays a must
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay.
This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls.
Benefits
Health, vision and dental insurance
401(k)
Vacation and Sick Pay
Paid Holidays
Employee Referral Program
Opportunities for Advancement
Hotel Discounts for you, your friends and family
Access to our Talent team to help you reach your career growth goals
Responsibilities
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
Follows all guidelines in regard to guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registration
Respond promptly to any guests’ inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form
Qualifications
High School diploma or GED preferred OR 6 months of related experience/training
Choice Advantage Experience a plus
One year of hospitality experience preferred
Experience handling cash and credit card procedures
Basic Math skills
Attention to detail
Ability and flexibility to work various shifts including evenings, weekends, and holidays a must
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.