Kelly Science, Engineering, Technology & Telecom
Desktop Support Specialist
Kelly Science, Engineering, Technology & Telecom, Westborough, Massachusetts, us, 01581
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Position
Technical Support Location
Westborough MA 01581 Duration
12 months Employment type
W2 Contract (No C2C) Pay
Up to $32 per hour Shift
8am-4pm Top qualifications
Customer Service Skills Troubleshooting experience Multi-tasking skills Responsibilities
Troubleshoot user problems at the desktop. Knowledge of PC hardware, software and networking issues. Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products. Escalates or perform server functions, particularly related to resolving issues at the desktop as well as TCP/IP connectivity and IP set-ups. Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client. Assist Project Managers in the end to end process for destination moves and hardware/software upgrades. Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support. Senior Level Job Duties
Evaluates system potential by testing compatibility of new programs with existing programs. Evaluates expansions or enhancements by studying workload and capacity of computer system. Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications. Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications. Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs. Performs and/or attends hardware/component factory acceptance testing. Places software into production by loading software into computer; entering necessary commands. Places hardware into production by establishing connections; entering necessary commands. Maximizes use of hardware and software by training users; interpreting instructions; answering questions. Maintains system capability by testing computer components. Prepares reference for users by writing operating instructions. Maintains historical records by documenting hardware and software changes and revisions. Maintains client confidence and protects operations by keeping information confidential. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Skills and Qualifications (Senior Level)
Problem Solving Presenting Technical Information Process Improvement Software Maintenance Software Testing Network Design and Implementation Load Balancing and Scalability Software Performance Tuning Network Performance Tuning Database Performance Tuning Seniority level
Mid-Senior level Industries
Medical Equipment Manufacturing Referrals increase your chances of interviewing at Kelly Science, Engineering, Technology & Telecom by 2x Note: Some unrelated postings and extraneous notices were present in the original description and were removed to focus on the role responsibilities and requirements. #J-18808-Ljbffr
Technical Support Location
Westborough MA 01581 Duration
12 months Employment type
W2 Contract (No C2C) Pay
Up to $32 per hour Shift
8am-4pm Top qualifications
Customer Service Skills Troubleshooting experience Multi-tasking skills Responsibilities
Troubleshoot user problems at the desktop. Knowledge of PC hardware, software and networking issues. Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products. Escalates or perform server functions, particularly related to resolving issues at the desktop as well as TCP/IP connectivity and IP set-ups. Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client. Assist Project Managers in the end to end process for destination moves and hardware/software upgrades. Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support. Senior Level Job Duties
Evaluates system potential by testing compatibility of new programs with existing programs. Evaluates expansions or enhancements by studying workload and capacity of computer system. Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications. Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications. Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs. Performs and/or attends hardware/component factory acceptance testing. Places software into production by loading software into computer; entering necessary commands. Places hardware into production by establishing connections; entering necessary commands. Maximizes use of hardware and software by training users; interpreting instructions; answering questions. Maintains system capability by testing computer components. Prepares reference for users by writing operating instructions. Maintains historical records by documenting hardware and software changes and revisions. Maintains client confidence and protects operations by keeping information confidential. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Skills and Qualifications (Senior Level)
Problem Solving Presenting Technical Information Process Improvement Software Maintenance Software Testing Network Design and Implementation Load Balancing and Scalability Software Performance Tuning Network Performance Tuning Database Performance Tuning Seniority level
Mid-Senior level Industries
Medical Equipment Manufacturing Referrals increase your chances of interviewing at Kelly Science, Engineering, Technology & Telecom by 2x Note: Some unrelated postings and extraneous notices were present in the original description and were removed to focus on the role responsibilities and requirements. #J-18808-Ljbffr