Highmark Health
Overview
Company: Highmark Health JOB SUMMARY: CANDIDATE MUST BE US Citizen, Onshore (due to contractual/access requirements). Pittsburgh Location Requirement. If the candidate is within 50 miles of either the Pittsburgh or Camp Hill campuses then they are expected to be in the office on Tue/Wed/Thu otherwise they will be fully remote. This role supports analytical aspects of the application product life cycle, including capability enablement with cross-team dependencies within a product scope. Uses significant judgement to collaborate with customers on complex issues to understand capability needs, gather project specifications, create business cases and cost analyses, translate high-level business needs into detailed requirements for new capabilities (and change requests/enhancements on existing capabilities), analyze data to identify business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plans, verify delivery of customer needs, and ensure quality delivery. Also responsible for identification, documentation, and resolution of risks, defects and issues. Analyzes market trends for competitive insight to inform business value statements. Mentors Associate and Intermediate Business Systems Analysts. Leads project teams or acts as SME on moderately complex, cross?functional projects with potential regulatory risk exposure, customer service and financial impacts. Acts as the face to the customer. Resolves very complex issues (may involve multiple systems) while considering potential regulatory risk exposure and customer service/financial impacts. Serves as SME on how moderately complex new enhancements/applications are developed with an advanced understanding of end-to-end processes and potential integration issues. Requires advanced understanding the end-to-end system impacts of changes across multiple/diverse systems (including regulatory risk exposure, customer service & financial impacts). Essential Responsibilities Take a lead role with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions on complex issues. Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design.
Participate in the full software development lifecycle by actively taking a lead role on agile scrum teams in various roles, including Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
Provide required business and/or subject matter expertise for both project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.
Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
Interface with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions).
Take lead role in supporting various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
Communicate effectively with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
Provide thought leadership and strategic direction in Product and Technology Solutions.
Other duties as assigned.
Education
Required Bachelor's Degree in Business Management, Information Technology, Information Systems, or related field
Substitutions
None
Preferred
None
Experience
Required 5 - 7 years in IS/IT
Preferred Informatica IDQ/CDQ Data Profiling Informatica MDM match rule development Interactions with Data Owners/Data Stewards about data quality Informatica Customer 360
Licenses and Certifications
Required None
Preferred Information Technology Infrastructure Library (ITIL) The Open Framework Group (TOGAF) Six Sigma Project Management Professional (PMP)
Skills
Analytical Skills Problem-Solving Communication Skills Report Writing SQL Project Management Customer Service Leadership Agile Methodology Agile Project Management
Language (Other than English)
None Travel Required
0% - 25% Physical, Mental Demands and Working Conditions
Position Type: Office-Based Teaches / trains others regularly: Rarely Travel regularly from the office to various work sites or from site-to-site: Occassionally Works primarily out-of-the office selling products/services (sales employees): Never Physical work site required: Yes Lifting: up to 10 pounds: Rarely Lifting: 10 to 25 pounds: Rarely Lifting: 25 to 50 pounds: Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with HIPAA and the company privacy policies and information security policy. Furthermore, it is every employees responsibility to comply with the companys Code of Business Conduct, including adherence to applicable laws, rules, regulations, company policies and training requirements. Pay
Pay Range Minimum: $67,500.00 Pay Range Maximum: $126,000.00 Base pay is determined by a variety of factors including a candidates qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on protected veteran or disability status and prohibit discrimination based on any category protected by law. Accessibility: We strive to make this site accessible to all users. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Notice for Employees, Contractors, and Applicants Req ID: J265204 #J-18808-Ljbffr
Company: Highmark Health JOB SUMMARY: CANDIDATE MUST BE US Citizen, Onshore (due to contractual/access requirements). Pittsburgh Location Requirement. If the candidate is within 50 miles of either the Pittsburgh or Camp Hill campuses then they are expected to be in the office on Tue/Wed/Thu otherwise they will be fully remote. This role supports analytical aspects of the application product life cycle, including capability enablement with cross-team dependencies within a product scope. Uses significant judgement to collaborate with customers on complex issues to understand capability needs, gather project specifications, create business cases and cost analyses, translate high-level business needs into detailed requirements for new capabilities (and change requests/enhancements on existing capabilities), analyze data to identify business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plans, verify delivery of customer needs, and ensure quality delivery. Also responsible for identification, documentation, and resolution of risks, defects and issues. Analyzes market trends for competitive insight to inform business value statements. Mentors Associate and Intermediate Business Systems Analysts. Leads project teams or acts as SME on moderately complex, cross?functional projects with potential regulatory risk exposure, customer service and financial impacts. Acts as the face to the customer. Resolves very complex issues (may involve multiple systems) while considering potential regulatory risk exposure and customer service/financial impacts. Serves as SME on how moderately complex new enhancements/applications are developed with an advanced understanding of end-to-end processes and potential integration issues. Requires advanced understanding the end-to-end system impacts of changes across multiple/diverse systems (including regulatory risk exposure, customer service & financial impacts). Essential Responsibilities Take a lead role with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions on complex issues. Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design.
Participate in the full software development lifecycle by actively taking a lead role on agile scrum teams in various roles, including Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
Provide required business and/or subject matter expertise for both project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.
Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
Interface with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions).
Take lead role in supporting various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
Communicate effectively with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
Provide thought leadership and strategic direction in Product and Technology Solutions.
Other duties as assigned.
Education
Required Bachelor's Degree in Business Management, Information Technology, Information Systems, or related field
Substitutions
None
Preferred
None
Experience
Required 5 - 7 years in IS/IT
Preferred Informatica IDQ/CDQ Data Profiling Informatica MDM match rule development Interactions with Data Owners/Data Stewards about data quality Informatica Customer 360
Licenses and Certifications
Required None
Preferred Information Technology Infrastructure Library (ITIL) The Open Framework Group (TOGAF) Six Sigma Project Management Professional (PMP)
Skills
Analytical Skills Problem-Solving Communication Skills Report Writing SQL Project Management Customer Service Leadership Agile Methodology Agile Project Management
Language (Other than English)
None Travel Required
0% - 25% Physical, Mental Demands and Working Conditions
Position Type: Office-Based Teaches / trains others regularly: Rarely Travel regularly from the office to various work sites or from site-to-site: Occassionally Works primarily out-of-the office selling products/services (sales employees): Never Physical work site required: Yes Lifting: up to 10 pounds: Rarely Lifting: 10 to 25 pounds: Rarely Lifting: 25 to 50 pounds: Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with HIPAA and the company privacy policies and information security policy. Furthermore, it is every employees responsibility to comply with the companys Code of Business Conduct, including adherence to applicable laws, rules, regulations, company policies and training requirements. Pay
Pay Range Minimum: $67,500.00 Pay Range Maximum: $126,000.00 Base pay is determined by a variety of factors including a candidates qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on protected veteran or disability status and prohibit discrimination based on any category protected by law. Accessibility: We strive to make this site accessible to all users. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Notice for Employees, Contractors, and Applicants Req ID: J265204 #J-18808-Ljbffr