Rincon Research Corporation
IT Service Desk Specialist
Rincon Research Corporation, Tucson, Arizona, United States, 85718
Overview
Rincon Research Corporation provides pay range. This range is provided by Rincon Research Corporation. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $80,000.00/yr - $95,000.00/yr Why Join Rincon Research Corporation (RRC)?
At Rincon Research Corporation, our primary business is innovating, developing, and fielding digital signal processing (DSP) products and services for the United States Defense and Intelligence Communities in support of national security. Rincon Research Corporation (RRC), an employee owned company, is seeking a talented, tenacious, results-driven individual to work in a multi-disciplinary R&D environment with similarly motivated electrical engineers, mathematicians, computer scientists, and analysts who are collectively responsible for creating custom digital signal processing solutions and leveraging them to make an operational mission impact. Come join the team that is creating cutting edge signal processing and geolocation systems for the future! What are the primary responsibilities in the IT Service Desk Specialist position?
As an IT Service Desk Specialist, you will be responsible for supporting employees and users of our IT systems. This includes areas such as the system administrators, hardware and software installation, troubleshooting, documentation, and desktop and application support. As an administrator, you will assist teammates and users in resolving problems in person, over the phone, e-mail and chat. This position will also be responsible for supporting and maintaining conference rooms, and working with equipment and asset inventory. Acting as the initial point of contact to provide technical support identifying, investigating, and resolving end-user technical issues Collaborating with other employees to research and resolve problems Performing system and office deployments to include computers and peripheral devices Providing and installing approved hardware and software Supporting, managing, and maintaining the configuration and installation of end user workstations Assisting in creating and updating training and knowledge base materials Conducting new user onboarding, which includes account creation, office configuration, and user orientation and training Maintaining computer and equipment inventory Up to 10% Travel as required Required background for success
DOD 8570 Compliance within first 90 days (CompTIA Security+) Ability to obtain and maintain TS/SCI security clearance US CITIZENSHIP REQUIRED Education, Experience
A Bachelor's degree in Information Systems, Business, or other related discipline. May be substituted with 5+ years of experience Preferred skills
Strong demonstrated written and verbal communication skills Strong demonstrated ability to professionally interact with end-users at all levels Understanding of Microsoft Office Suite Understanding of PC hardware and software installation, configuration, troubleshooting, and repair Experience with Microsoft operating systems Experience with Microsoft Active Directory user management Experience with Linux operating systems Experience using command line navigation Experience with computer networking fundamentals Location
This position is located at our Tucson, AZ Headquarters. Benefits
100% employer-paid premiums for family medical and dental insurance, employee life insurance, short-term and long-term disability (STD & LTD) Flexible reimbursement spending accounts for medical expense and dependent care Immediate participation and vesting in the companys Employee Stock Ownership Plan (ESOP) and 401(k) Plan Employer contributions to RRCs ESOP Employer matching contributions to the companys 401( k) Plan Employer discretionary contributions to the companys 401(k) Plan Rincon Research Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. #J-18808-Ljbffr
Rincon Research Corporation provides pay range. This range is provided by Rincon Research Corporation. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $80,000.00/yr - $95,000.00/yr Why Join Rincon Research Corporation (RRC)?
At Rincon Research Corporation, our primary business is innovating, developing, and fielding digital signal processing (DSP) products and services for the United States Defense and Intelligence Communities in support of national security. Rincon Research Corporation (RRC), an employee owned company, is seeking a talented, tenacious, results-driven individual to work in a multi-disciplinary R&D environment with similarly motivated electrical engineers, mathematicians, computer scientists, and analysts who are collectively responsible for creating custom digital signal processing solutions and leveraging them to make an operational mission impact. Come join the team that is creating cutting edge signal processing and geolocation systems for the future! What are the primary responsibilities in the IT Service Desk Specialist position?
As an IT Service Desk Specialist, you will be responsible for supporting employees and users of our IT systems. This includes areas such as the system administrators, hardware and software installation, troubleshooting, documentation, and desktop and application support. As an administrator, you will assist teammates and users in resolving problems in person, over the phone, e-mail and chat. This position will also be responsible for supporting and maintaining conference rooms, and working with equipment and asset inventory. Acting as the initial point of contact to provide technical support identifying, investigating, and resolving end-user technical issues Collaborating with other employees to research and resolve problems Performing system and office deployments to include computers and peripheral devices Providing and installing approved hardware and software Supporting, managing, and maintaining the configuration and installation of end user workstations Assisting in creating and updating training and knowledge base materials Conducting new user onboarding, which includes account creation, office configuration, and user orientation and training Maintaining computer and equipment inventory Up to 10% Travel as required Required background for success
DOD 8570 Compliance within first 90 days (CompTIA Security+) Ability to obtain and maintain TS/SCI security clearance US CITIZENSHIP REQUIRED Education, Experience
A Bachelor's degree in Information Systems, Business, or other related discipline. May be substituted with 5+ years of experience Preferred skills
Strong demonstrated written and verbal communication skills Strong demonstrated ability to professionally interact with end-users at all levels Understanding of Microsoft Office Suite Understanding of PC hardware and software installation, configuration, troubleshooting, and repair Experience with Microsoft operating systems Experience with Microsoft Active Directory user management Experience with Linux operating systems Experience using command line navigation Experience with computer networking fundamentals Location
This position is located at our Tucson, AZ Headquarters. Benefits
100% employer-paid premiums for family medical and dental insurance, employee life insurance, short-term and long-term disability (STD & LTD) Flexible reimbursement spending accounts for medical expense and dependent care Immediate participation and vesting in the companys Employee Stock Ownership Plan (ESOP) and 401(k) Plan Employer contributions to RRCs ESOP Employer matching contributions to the companys 401( k) Plan Employer discretionary contributions to the companys 401(k) Plan Rincon Research Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. #J-18808-Ljbffr