Massachusetts General Hospital
Customer Service Representative II
Massachusetts General Hospital, Boston, Massachusetts, us, 02298
Responsible for communicating with patients, insurance companies, and other parties to collect outstanding balances, resolve billing disputes, and ensure proper reimbursement for the hospital. Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances.
Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims.
Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances.
Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives.
Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission.
Assist patients in understanding their medical bills, insurance coverage, and payment options.
Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies.
Education
High School Diploma or Equivalent required; Associate's Degree in Healthcare Management preferred. Can this role accept experience in lieu of a degree?
No . Licenses and Credentials
Details not specified. Experience
Collections Experience 2-3 years required. Knowledge, Skills, and Abilities Knowledge of medical billing processes, insurance claim submission, and reimbursement principles. Familiarity with insurance plans, government programs, and their billing requirements. Excellent communication skills, both written and verbal, to interact effectively with patients, insurance companies, and colleagues. Strong negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances. Attention to detail and accuracy in recording collection activities and maintaining documentation.
The General Hospital Corporation is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other protected status. We are committed to providing reasonable accommodations for individuals with disabilities during the application and interview process, as well as in performing essential job functions. #J-18808-Ljbffr
Education
High School Diploma or Equivalent required; Associate's Degree in Healthcare Management preferred. Can this role accept experience in lieu of a degree?
No . Licenses and Credentials
Details not specified. Experience
Collections Experience 2-3 years required. Knowledge, Skills, and Abilities Knowledge of medical billing processes, insurance claim submission, and reimbursement principles. Familiarity with insurance plans, government programs, and their billing requirements. Excellent communication skills, both written and verbal, to interact effectively with patients, insurance companies, and colleagues. Strong negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances. Attention to detail and accuracy in recording collection activities and maintaining documentation.
The General Hospital Corporation is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other protected status. We are committed to providing reasonable accommodations for individuals with disabilities during the application and interview process, as well as in performing essential job functions. #J-18808-Ljbffr