Aras Corporation
Job Description
Job Description Salary: Aras is a leader in product lifecycle management (PLM) and digital thread solutions. As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions built on a powerful digital thread backbone and a low-code development platform.
Our platform and PLM applications connect users in all disciplines to critical product data and processes across the lifecycle and throughout the extended supply chain. The worlds largest manufacturers are leveraging Aras Innovator to manage their complex product lifecycles to improve production timelines, meet and exceed revenue growth targets, and accelerate innovation. We collaborate with companies in some of the most innovative industries, including automotive, industrial/heavy equipment, aerospace and defense, and high-tech electronics.
Role Overview
As a Customer Success Manager (CSM) at Aras, you will play a pivotal role in ensuring our customers achieve maximum value from their investment in Aras Innovator. This is a technically focused, customer-facing role ideal for individuals with a background in engineering, product design, or Product Lifecycle Management (PLM). You will work closely with internal Aras teams and customer sponsors to drive post-sales adoption, consult on technical best practices, and support strategic growth initiatives.
Key Responsibilities
Subscriber Adoption:Guide customers through successful onboarding and adoption of Aras Innovator, leveraging your industry and enterprise application knowledge.
Technical Coaching:Provide best practice coaching on PLM and Aras Innovator usage, including periodic health checks and performance benchmarks.
Escalation Management:Lead Get Well Plans and coordinate with support teams to resolve technical issues and restore customer satisfaction.
Renewals &
Expansion:Collaborate
with Sales to identify and nurture renewal and upsell opportunities, ensuring long-term customer success.
Cross-Functional Coordination:Act as a liaison across Aras teams (e.g., Product, Engineering, Support) to align on customer goals and deliver integrated solutions.
Tool & Process
Development:Contribute
to the development of internal tools, templates, and processes that enhance the customer experience.
Qualifications Experience in customer success, technical account management, or solution consulting, preferably in PLM or enterprise software. Strong understanding of PLM, CAD, or engineering design methodologies. Strong technical acumen and problem solving skills.
Familiarity with CAD tools and engineering design principles. Excellent communication and relationship-building skills. Skilled in managing escalations and coordinating cross-functional resolutions. Comfortable working independently and in fast-paced, collaborative environments. Willingness to travel up to 25%.
Preferred
Background in engineering, product development, or enterprise software implementation.
Experience working with global teams and enterprise customers.
We were recognized as a leader in The Forrester Wave: Product Lifecycle Management for Discrete Manufacturers, Q3 2025. Feedback from our community has established Aras as a top ranked PLM vendor in online review services like G2 and Gartner Peer Insights.
With over 700 employees in 11 countries, were looking to add to our incredible team. If youre passionate about helping develop next generation product innovation, we encourage you to apply!
Flexible paid time offto recharge when you need it, plus company-paid holidays and a dedicatedGlobal Wellness Day.
A401(k) plan with company matchto help you invest in your future.
Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.
Company-paid life insurance, as well asshort- and long-term disability coveragefor added peace of mind.
Please visit ourPrivacy Noticeand our California Consumer Privacy Act (CCPA)
Aras is an Equal Opportunity Employer.
Job Description Salary: Aras is a leader in product lifecycle management (PLM) and digital thread solutions. As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions built on a powerful digital thread backbone and a low-code development platform.
Our platform and PLM applications connect users in all disciplines to critical product data and processes across the lifecycle and throughout the extended supply chain. The worlds largest manufacturers are leveraging Aras Innovator to manage their complex product lifecycles to improve production timelines, meet and exceed revenue growth targets, and accelerate innovation. We collaborate with companies in some of the most innovative industries, including automotive, industrial/heavy equipment, aerospace and defense, and high-tech electronics.
Role Overview
As a Customer Success Manager (CSM) at Aras, you will play a pivotal role in ensuring our customers achieve maximum value from their investment in Aras Innovator. This is a technically focused, customer-facing role ideal for individuals with a background in engineering, product design, or Product Lifecycle Management (PLM). You will work closely with internal Aras teams and customer sponsors to drive post-sales adoption, consult on technical best practices, and support strategic growth initiatives.
Key Responsibilities
Subscriber Adoption:Guide customers through successful onboarding and adoption of Aras Innovator, leveraging your industry and enterprise application knowledge.
Technical Coaching:Provide best practice coaching on PLM and Aras Innovator usage, including periodic health checks and performance benchmarks.
Escalation Management:Lead Get Well Plans and coordinate with support teams to resolve technical issues and restore customer satisfaction.
Renewals &
Expansion:Collaborate
with Sales to identify and nurture renewal and upsell opportunities, ensuring long-term customer success.
Cross-Functional Coordination:Act as a liaison across Aras teams (e.g., Product, Engineering, Support) to align on customer goals and deliver integrated solutions.
Tool & Process
Development:Contribute
to the development of internal tools, templates, and processes that enhance the customer experience.
Qualifications Experience in customer success, technical account management, or solution consulting, preferably in PLM or enterprise software. Strong understanding of PLM, CAD, or engineering design methodologies. Strong technical acumen and problem solving skills.
Familiarity with CAD tools and engineering design principles. Excellent communication and relationship-building skills. Skilled in managing escalations and coordinating cross-functional resolutions. Comfortable working independently and in fast-paced, collaborative environments. Willingness to travel up to 25%.
Preferred
Background in engineering, product development, or enterprise software implementation.
Experience working with global teams and enterprise customers.
We were recognized as a leader in The Forrester Wave: Product Lifecycle Management for Discrete Manufacturers, Q3 2025. Feedback from our community has established Aras as a top ranked PLM vendor in online review services like G2 and Gartner Peer Insights.
With over 700 employees in 11 countries, were looking to add to our incredible team. If youre passionate about helping develop next generation product innovation, we encourage you to apply!
Flexible paid time offto recharge when you need it, plus company-paid holidays and a dedicatedGlobal Wellness Day.
A401(k) plan with company matchto help you invest in your future.
Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.
Company-paid life insurance, as well asshort- and long-term disability coveragefor added peace of mind.
Please visit ourPrivacy Noticeand our California Consumer Privacy Act (CCPA)
Aras is an Equal Opportunity Employer.