Tyler Junior College
Location :
TJC Central Campus Job Type:
Full-Time Regular Job Number:
00981 Department:
Enrollment Support Services Opening Date:
09/16/2025 Number of Months:
12
Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
All positions are on-site, located in Tyler, Texas, unless otherwise stated in the job posting. DESCRIPTION The Call Center Specialist is a full-time, twelve-month position performing duties in the Apache Call Center, reporting to the Assistant Director, Apache Call Center. Candidates for this role should have excellent customer service and communication skills, a high attention to detail, and the ability to manage time well.
ESSENTIAL FUNCTIONS AND DUTIES
Assist students and parents by phone in the Apache Call Center with questions related to financial aid, admissions/registrar, and student accounts. Provide accurate information, resolve issues, and connect callers with the appropriate campus resources to support enrollment and success. Call assigned groups of registered students to provide guidance and support in completing required financial aid processes and documentation. Monitor and respond promptly to inquiries received through the financial aid and Apache Enrollment Center email accounts, ensuring accurate and helpful communication. Represent the financial aid office at on-campus events such as new student orientation, preview days, housing check-in, West Campus orientation, and registration rallies. Evaluate and analyze submitted financial aid documents to ensure compliance with federal, state, and TJC policies and procedures. Ensure compliance with federal and state laws, regulations, and institutional policies related to the administration of Federal Title IV student financial aid, student privacy, records management, and data security Route incoming calls placed to the TJC main number as needed, serving as a switchboard operator on a rotating basis when part-time staff are unavailable. Perform other duties as assigned by the Assistant Director, Apache Call Center; Lead Call Center Specialist; or Director, Financial Aid and Apache Call Center. COMPETENCIES
Knowledge, Skills, and Abilities
Computer Software Skills, Customer Service, Ellucian Banner/Student Information System (ERP), Interpersonal Skills, Written and Verbal Communication, Presentation/Public Speaking, Time Management, Typing/Word Processing, Accuracy and Attention to Detail, Adaptability to Open-Concept Work Environment, Independence and Confidentiality
Work Environment:
Work may be required outside of normal business hours; standard office setting with frequent interaction with students, faculty, and staff.
Physical Demands: p rolonged periods of sitting at a desk and working on a computer; repetitive motions such as typing and using a mouse; walking and standing as needed.
Travel Required:
No
If travel is required, the candidate must have and maintain a current, valid Texas driver's license and an acceptable driving record.
QUALIFICATIONS Required Education
High school diploma or equivalent
Required Experience
Three years of related customer service, call center, higher education, or service industry experience
SUPPLEMENTAL INFORMATION EXPECTATIONS
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Will have contact - in person, by email, or by phone - with staff, students, and the general public. Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities. Regular and punctual attendance is an essential function of each employee.
This is a security-sensitive position. Candidates will be subject to a criminal background check. INSURANCE
(Coverage fully or partially funded by the College) Health Insurance Health insurance will become effective on the first of the month following 60 days of employment, provided that insurance enrollment forms are submitted. There are two plans for employees to choose from, both administered by Blue Cross and Blue Shield. With either plan, you have access to a network of over 10,000 medical and mental health providers in Texas. Both plans include a comprehensive prescription drug program through Optum Rx.
Employee's premium is fully funded by the College and State. Dependent premiums are funded 75% by the College and State, and 25% by the employee.
Basic Life Term Life Insurance The State provides employees a term life insurance policy of $5,000 with $5,000 accidental death and dismemberment.
Long-Term Disability This benefit is made available by the State and is fully funded by the College. Approved benefit pays 60% of insurance salary after 180-day elimination period. Benefits are paid until your return to work, reach full Social Security retirement age or are no longer considered disabled under the plan.
Optional Term Life Insurance With this optional plan, employees may purchase one to four times their annual salary in life insurance. The College funds one times the annual salary premium not to exceed $120 annually.
OPTIONAL INSURANCE
(Coverage fully funded by the employee) Dental Insurance Two dental insurance plans are available to full-time employees and eligible dependents.
Vision Insurance The health insurance plan covers some vision and eye health services, but does not cover the cost of eyeglasses and contact lenses. Additional vision insurance is offered to full-time employees and eligible dependents to help offset those costs.
Voluntary Accidental Death and Dismemberment This optional benefit provides additional financial support when there is an accidental death or injury of a certain type.
Short-Term Disability If claim is approved, this optional benefit pays 66% of monthly salary after a 30-day elimination period up to five months.
Cancer/Intensive Care Plan/Heart Plan/Accident Plan Several optional plans are available to employees and eligible dependents through AFLAC.
Dependent Term Life Insurance An optional term-life insurance policy of $5,000 with accidental death and dismemberment is available for all eligible dependents.
Tobacco User Premium All participants enrolled in a Texas Employees Group Benefits Program (GBP) health plan must be certified as a tobacco user or non-user. Tobacco users of any age - adults and minors - are charged the $30 tobacco user premium each month.
RETIREMENT Retirement The Teacher Retirement System of Texas (TRS) is provided and required for all full-time employees. Full-time faculty an eligible administrative employees may elect the Optional Retirement Program (ORP) as an alternative to TRS.
TJC Alternative Retirement Plan The College contributes on a monthly basis 4% of a full-time employee's salary into an alternative retirement plan administered by TIAA-CREF. Additionally, if an employee contributes 1%, 2% or 3%, the College will make a matching contribution for a total of 6%, 8% or 10% respectively. Some vesting requirements will apply.
Tax-Sheltered 403(b) Plans An optional retirement plan available to full-time employees. Employees may contribute up to the annual IRS maximum limitation in voluntary retirement savings to various approved vendors.
457 Deferred Compensation Plan An optional retirement plan available to full-time employees. Employees may contribute to the annual IRS maximum limitation in this voluntary retirement savings plan.
HOLIDAYS AND LEAVE Vacation Only 12-month employees are eligible to accrue vacation time on a monthly basis.
10 days for 1-7 years of service 12 days for 8-10 years of service 15 days for 11-15 years of service 20 days for 16+ years of service Sick Leave Full-time employees accrue 8 hours per month per contract length, with a maximum accrual of 90 days.
Holidays
New Year's Day Martin Luther King Jr. Day Good Friday Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Eve Christmas Day Reduced Operations Periods
Spring Break (5 weekdays) Thanksgiving Break (5 weekdays including Thanksgiving Day) Winter Break (7 to 12 weekdays)
PROFESSIONAL AND CONTINUING EDUCATION Professional Development The cost of tuition in selecting Continuing Education courses offered by the College may be covered under the Employee and Family Scholarship program. Additional professional development opportunities may be afforded to employees at no cost with prior supervisor approval.
Enrollment in TJC Credit Classes The Employee and Family Scholarship, subject to availability of funds, is offered to full-time employees and their eligible dependents for applicable courses. The scholarship covers: Tuition (excludes out-of-district surcharge), General Education Fee, Student Life Fee, Health Services Fee, Registration Fee, Parking Fee, Distance Education Fee, Lab Fee and the College Preparatory Fee.
The Tuition Exemption program allows for the exemption of all tuition and fees for credit courses and approved non-credit courses for full-time employees meeting applicable guidelines.
OTHER BENEFITS TJC Event Attendance Free admission to regular season College sporting events for employees and immediate family. Free admission for two to most cultural arts events on campus.
Library Use Employees may utilize the Vaughn Library and Learning Resource Center.
Fitness Facility Use Employee and immediate family use of the Apache Recreation Center - an indoor weight and exercise center, 18-hole disc golf course, covered basketball course, and outdoor ping-pong table and cornhole. The cost is $5 per ID.
Disclaimer: These benefits are subject to change without notice. The College reserves the right to change, modify and/or terminate any program with or without reason or notice. This is intended for informational purposes only and does not constitute any agreement on the part to Tyler Junior College to provide employment to or benefits for the prospective employee.
TJC Central Campus Job Type:
Full-Time Regular Job Number:
00981 Department:
Enrollment Support Services Opening Date:
09/16/2025 Number of Months:
12
Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
All positions are on-site, located in Tyler, Texas, unless otherwise stated in the job posting. DESCRIPTION The Call Center Specialist is a full-time, twelve-month position performing duties in the Apache Call Center, reporting to the Assistant Director, Apache Call Center. Candidates for this role should have excellent customer service and communication skills, a high attention to detail, and the ability to manage time well.
ESSENTIAL FUNCTIONS AND DUTIES
Assist students and parents by phone in the Apache Call Center with questions related to financial aid, admissions/registrar, and student accounts. Provide accurate information, resolve issues, and connect callers with the appropriate campus resources to support enrollment and success. Call assigned groups of registered students to provide guidance and support in completing required financial aid processes and documentation. Monitor and respond promptly to inquiries received through the financial aid and Apache Enrollment Center email accounts, ensuring accurate and helpful communication. Represent the financial aid office at on-campus events such as new student orientation, preview days, housing check-in, West Campus orientation, and registration rallies. Evaluate and analyze submitted financial aid documents to ensure compliance with federal, state, and TJC policies and procedures. Ensure compliance with federal and state laws, regulations, and institutional policies related to the administration of Federal Title IV student financial aid, student privacy, records management, and data security Route incoming calls placed to the TJC main number as needed, serving as a switchboard operator on a rotating basis when part-time staff are unavailable. Perform other duties as assigned by the Assistant Director, Apache Call Center; Lead Call Center Specialist; or Director, Financial Aid and Apache Call Center. COMPETENCIES
Knowledge, Skills, and Abilities
Computer Software Skills, Customer Service, Ellucian Banner/Student Information System (ERP), Interpersonal Skills, Written and Verbal Communication, Presentation/Public Speaking, Time Management, Typing/Word Processing, Accuracy and Attention to Detail, Adaptability to Open-Concept Work Environment, Independence and Confidentiality
Work Environment:
Work may be required outside of normal business hours; standard office setting with frequent interaction with students, faculty, and staff.
Physical Demands: p rolonged periods of sitting at a desk and working on a computer; repetitive motions such as typing and using a mouse; walking and standing as needed.
Travel Required:
No
If travel is required, the candidate must have and maintain a current, valid Texas driver's license and an acceptable driving record.
QUALIFICATIONS Required Education
High school diploma or equivalent
Required Experience
Three years of related customer service, call center, higher education, or service industry experience
SUPPLEMENTAL INFORMATION EXPECTATIONS
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Will have contact - in person, by email, or by phone - with staff, students, and the general public. Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities. Regular and punctual attendance is an essential function of each employee.
This is a security-sensitive position. Candidates will be subject to a criminal background check. INSURANCE
(Coverage fully or partially funded by the College) Health Insurance Health insurance will become effective on the first of the month following 60 days of employment, provided that insurance enrollment forms are submitted. There are two plans for employees to choose from, both administered by Blue Cross and Blue Shield. With either plan, you have access to a network of over 10,000 medical and mental health providers in Texas. Both plans include a comprehensive prescription drug program through Optum Rx.
Employee's premium is fully funded by the College and State. Dependent premiums are funded 75% by the College and State, and 25% by the employee.
Basic Life Term Life Insurance The State provides employees a term life insurance policy of $5,000 with $5,000 accidental death and dismemberment.
Long-Term Disability This benefit is made available by the State and is fully funded by the College. Approved benefit pays 60% of insurance salary after 180-day elimination period. Benefits are paid until your return to work, reach full Social Security retirement age or are no longer considered disabled under the plan.
Optional Term Life Insurance With this optional plan, employees may purchase one to four times their annual salary in life insurance. The College funds one times the annual salary premium not to exceed $120 annually.
OPTIONAL INSURANCE
(Coverage fully funded by the employee) Dental Insurance Two dental insurance plans are available to full-time employees and eligible dependents.
Vision Insurance The health insurance plan covers some vision and eye health services, but does not cover the cost of eyeglasses and contact lenses. Additional vision insurance is offered to full-time employees and eligible dependents to help offset those costs.
Voluntary Accidental Death and Dismemberment This optional benefit provides additional financial support when there is an accidental death or injury of a certain type.
Short-Term Disability If claim is approved, this optional benefit pays 66% of monthly salary after a 30-day elimination period up to five months.
Cancer/Intensive Care Plan/Heart Plan/Accident Plan Several optional plans are available to employees and eligible dependents through AFLAC.
Dependent Term Life Insurance An optional term-life insurance policy of $5,000 with accidental death and dismemberment is available for all eligible dependents.
Tobacco User Premium All participants enrolled in a Texas Employees Group Benefits Program (GBP) health plan must be certified as a tobacco user or non-user. Tobacco users of any age - adults and minors - are charged the $30 tobacco user premium each month.
RETIREMENT Retirement The Teacher Retirement System of Texas (TRS) is provided and required for all full-time employees. Full-time faculty an eligible administrative employees may elect the Optional Retirement Program (ORP) as an alternative to TRS.
TJC Alternative Retirement Plan The College contributes on a monthly basis 4% of a full-time employee's salary into an alternative retirement plan administered by TIAA-CREF. Additionally, if an employee contributes 1%, 2% or 3%, the College will make a matching contribution for a total of 6%, 8% or 10% respectively. Some vesting requirements will apply.
Tax-Sheltered 403(b) Plans An optional retirement plan available to full-time employees. Employees may contribute up to the annual IRS maximum limitation in voluntary retirement savings to various approved vendors.
457 Deferred Compensation Plan An optional retirement plan available to full-time employees. Employees may contribute to the annual IRS maximum limitation in this voluntary retirement savings plan.
HOLIDAYS AND LEAVE Vacation Only 12-month employees are eligible to accrue vacation time on a monthly basis.
10 days for 1-7 years of service 12 days for 8-10 years of service 15 days for 11-15 years of service 20 days for 16+ years of service Sick Leave Full-time employees accrue 8 hours per month per contract length, with a maximum accrual of 90 days.
Holidays
New Year's Day Martin Luther King Jr. Day Good Friday Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Eve Christmas Day Reduced Operations Periods
Spring Break (5 weekdays) Thanksgiving Break (5 weekdays including Thanksgiving Day) Winter Break (7 to 12 weekdays)
PROFESSIONAL AND CONTINUING EDUCATION Professional Development The cost of tuition in selecting Continuing Education courses offered by the College may be covered under the Employee and Family Scholarship program. Additional professional development opportunities may be afforded to employees at no cost with prior supervisor approval.
Enrollment in TJC Credit Classes The Employee and Family Scholarship, subject to availability of funds, is offered to full-time employees and their eligible dependents for applicable courses. The scholarship covers: Tuition (excludes out-of-district surcharge), General Education Fee, Student Life Fee, Health Services Fee, Registration Fee, Parking Fee, Distance Education Fee, Lab Fee and the College Preparatory Fee.
The Tuition Exemption program allows for the exemption of all tuition and fees for credit courses and approved non-credit courses for full-time employees meeting applicable guidelines.
OTHER BENEFITS TJC Event Attendance Free admission to regular season College sporting events for employees and immediate family. Free admission for two to most cultural arts events on campus.
Library Use Employees may utilize the Vaughn Library and Learning Resource Center.
Fitness Facility Use Employee and immediate family use of the Apache Recreation Center - an indoor weight and exercise center, 18-hole disc golf course, covered basketball course, and outdoor ping-pong table and cornhole. The cost is $5 per ID.
Disclaimer: These benefits are subject to change without notice. The College reserves the right to change, modify and/or terminate any program with or without reason or notice. This is intended for informational purposes only and does not constitute any agreement on the part to Tyler Junior College to provide employment to or benefits for the prospective employee.