Avion Hospitality
Join our dynamic hospitality team as a Hotel Phone Operator, where your excellent communication skills and friendly demeanor will play a vital role in delivering exceptional guest service. This position offers an opportunity to be the first point of contact for our guests, ensuring their inquiries are handled professionally and efficiently. If you are personable, detail-oriented, and thrive in a fast-paced environment, we invite you to apply and become part of our welcoming hotel community.
Key Responsibilities:
- Answer incoming calls promptly and courteously, providing information about hotel services, amenities, and local attractions
- Handle guest requests, reservations, and inquiries with professionalism and accuracy
- Transfer calls to appropriate departments or staff members as needed
- Answer, record, and process all guest requests, questions, or concerns via telephone, email chat and mobile communication devices.
- Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
- Receive, record and relay messages accurately. Log all guest requests or issues into computer. Contact appropriate individual or department (e.g. bellperson, housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
- May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
- Assist guests with accessing internet and guestroom entertainment.
- Maintain a positive and helpful attitude to ensure guest satisfaction
- Keep accurate records of calls and guest interactions
- Assist with administrative tasks related to guest communication and service coordination
- Follow hotel policies and procedures to ensure consistent service quality
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At our hotel, we foster a culture of hospitality, growth, and teamwork. We offer competitive compensation, ongoing training, and opportunities for career advancement. Join us and be part of a dedicated team committed to creating memorable guest experiences.
Requirements
Skills and Qualifications:
Excellent verbal communication and active listening skills Previous experience in a customer service or hospitality role preferred Strong organizational skills and attention to detail Ability to remain calm and professional under pressure Proficiency in basic computer applications and hotel management systems Friendly, approachable, and able to work well as part of a team Flexibility to work various shifts, including evenings, weekends, and holidays Follow all company policies and procedures Ensure uniform and personal appearance are clean and professional Maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At our hotel, we foster a culture of hospitality, growth, and teamwork. We offer competitive compensation, ongoing training, and opportunities for career advancement. Join us and be part of a dedicated team committed to creating memorable guest experiences.
Key Responsibilities:
- Answer incoming calls promptly and courteously, providing information about hotel services, amenities, and local attractions
- Handle guest requests, reservations, and inquiries with professionalism and accuracy
- Transfer calls to appropriate departments or staff members as needed
- Answer, record, and process all guest requests, questions, or concerns via telephone, email chat and mobile communication devices.
- Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
- Receive, record and relay messages accurately. Log all guest requests or issues into computer. Contact appropriate individual or department (e.g. bellperson, housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
- May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
- Assist guests with accessing internet and guestroom entertainment.
- Maintain a positive and helpful attitude to ensure guest satisfaction
- Keep accurate records of calls and guest interactions
- Assist with administrative tasks related to guest communication and service coordination
- Follow hotel policies and procedures to ensure consistent service quality
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At our hotel, we foster a culture of hospitality, growth, and teamwork. We offer competitive compensation, ongoing training, and opportunities for career advancement. Join us and be part of a dedicated team committed to creating memorable guest experiences.
Requirements
Skills and Qualifications:
Excellent verbal communication and active listening skills Previous experience in a customer service or hospitality role preferred Strong organizational skills and attention to detail Ability to remain calm and professional under pressure Proficiency in basic computer applications and hotel management systems Friendly, approachable, and able to work well as part of a team Flexibility to work various shifts, including evenings, weekends, and holidays Follow all company policies and procedures Ensure uniform and personal appearance are clean and professional Maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At our hotel, we foster a culture of hospitality, growth, and teamwork. We offer competitive compensation, ongoing training, and opportunities for career advancement. Join us and be part of a dedicated team committed to creating memorable guest experiences.