BR Printers
Position Overview
We are seeking a proactive and detail-oriented Customer Service Representative (CSR) to support our fulfillment center operations. The CSR will serve as the primary point of contact between our 3PL partners, warehouse team, and customers, ensuring seamless communication, issue resolution, and service excellence. This role requires strong aptitude for customer service, warehouse operations, fulfillment processes, and eCommerce shopping cart systems within a 3PL (third-party logistics) environment.
Key Responsibilities
• Act as the first line of communication for customer inquiries related to orders, products, inventory, shipments, returns, fulfillment status, and eCommerce shopping cart issues.
• Coordinate daily with warehouse staff and 3PL partners to ensure timely and accurate order processing and delivery.
• Troubleshoot and resolve customer issues regarding inventory availability, shipping delays, damages, order discrepancies, and shopping cart/checkout problems.
• Monitor and track order flow from receipt through delivery, providing updates to customers and internal teams as needed.
• Maintain accurate records of customer interactions, escalations, and resolutions in CRM, eCommerce platforms, and fulfillment systems.
• Analyze recurring issues and collaborate with operations to recommend process improvements.
• Support reporting needs by preparing data on fulfillment metrics, customer complaints, shopping cart abandonment, and service levels.
• Ensure compliance with company policies, service standards, and client-specific fulfillment requirements.
Requirements
• Aptitude: Demonstrated ability to quickly learn warehouse operations, fulfillment processes, customer service systems, and eCommerce shopping carts.
• Knowledge: Interest and capability in understanding warehouse operations, inventory flow, eCommerce platforms, and order fulfillment processes.
• Technical Skills: Comfort with learning warehouse management systems (WMS), order management software, eCommerce platforms, and Microsoft Office Suite (Excel required).
• Communication: Excellent verbal and written communication skills; ability to interact professionally with clients, vendors, and internal teams.
• Problem-Solving: Strong analytical skills with the ability to resolve issues quickly and effectively.
• Other: Ability to thrive in a fast-paced, high-volume environment with strong attention to detail.
• Aptitude for 3PL coordination, eCommerce shopping cart support, and customer account management.
• Experience with Warehouse Management System (WMS) and eCommerce platforms (Shopify, WooCommerce, Magento, BrightStores, etc.).
• Interest in e-commerce fulfillment, shipping carriers, and logistics processes.
• Bilingual skills (if applicable to customer base).
Salary Description
$25-$28
We are seeking a proactive and detail-oriented Customer Service Representative (CSR) to support our fulfillment center operations. The CSR will serve as the primary point of contact between our 3PL partners, warehouse team, and customers, ensuring seamless communication, issue resolution, and service excellence. This role requires strong aptitude for customer service, warehouse operations, fulfillment processes, and eCommerce shopping cart systems within a 3PL (third-party logistics) environment.
Key Responsibilities
• Act as the first line of communication for customer inquiries related to orders, products, inventory, shipments, returns, fulfillment status, and eCommerce shopping cart issues.
• Coordinate daily with warehouse staff and 3PL partners to ensure timely and accurate order processing and delivery.
• Troubleshoot and resolve customer issues regarding inventory availability, shipping delays, damages, order discrepancies, and shopping cart/checkout problems.
• Monitor and track order flow from receipt through delivery, providing updates to customers and internal teams as needed.
• Maintain accurate records of customer interactions, escalations, and resolutions in CRM, eCommerce platforms, and fulfillment systems.
• Analyze recurring issues and collaborate with operations to recommend process improvements.
• Support reporting needs by preparing data on fulfillment metrics, customer complaints, shopping cart abandonment, and service levels.
• Ensure compliance with company policies, service standards, and client-specific fulfillment requirements.
Requirements
• Aptitude: Demonstrated ability to quickly learn warehouse operations, fulfillment processes, customer service systems, and eCommerce shopping carts.
• Knowledge: Interest and capability in understanding warehouse operations, inventory flow, eCommerce platforms, and order fulfillment processes.
• Technical Skills: Comfort with learning warehouse management systems (WMS), order management software, eCommerce platforms, and Microsoft Office Suite (Excel required).
• Communication: Excellent verbal and written communication skills; ability to interact professionally with clients, vendors, and internal teams.
• Problem-Solving: Strong analytical skills with the ability to resolve issues quickly and effectively.
• Other: Ability to thrive in a fast-paced, high-volume environment with strong attention to detail.
• Aptitude for 3PL coordination, eCommerce shopping cart support, and customer account management.
• Experience with Warehouse Management System (WMS) and eCommerce platforms (Shopify, WooCommerce, Magento, BrightStores, etc.).
• Interest in e-commerce fulfillment, shipping carriers, and logistics processes.
• Bilingual skills (if applicable to customer base).
Salary Description
$25-$28