Flow Therapy
WHO WE ARE LOOKING FOR
Flow Therapy is looking for an Office Administrative Assistant who thrives in a supportive, patient-focused environment. You'll be the first friendly face our patients and visitors meet, helping to create a warm and professional experience from start to finish. Behind the scenes, you'll be the operational backbone of the clinic, ensuring smooth scheduling, accurate records, and efficient administrative support for the clinical team. If you're organized, approachable, and love helping others succeed, this role is for you.
WHO WE ARE
Flow Therapy is the nation's leading provider of EECP® with clinics nationwide. Enhanced External Counterpulsation (EECP®), is a non-surgical treatment option that helps to increase the flow of blood to your heart. Through non-invasive Flow Therapy, proven scientific research in over 450 published research articles, and an unparalleled level of compassion and dedication to our patients, we're leading alongside the best physicians in Cardiology to embrace a new approach to heart health.
FLOW THERAPY CORE VALUES Create Extraordinary Experiences Exude Passion Driving Change at Every Level Inject Your Personality Carry the Learner's Mindset Think as One, Act as Many WHAT YOU'LL DO
Office Focused
• Welcome patients and visitors, creating a professional and caring first impression.
• Manage scheduling and rescheduling of patient appointments, including reminders to minimize no-shows and optimize clinic flow.
• Oversee patient check-in and check-out processes to ensure a seamless experience.
• Maintain accurate records, files, and documentation, including referral coordination and updates to EHR/EMR systems.
• Support billing and revenue cycle processes by ensuring accurate patient and insurance information for claims.
• Order and organize supplies, and coordinate with facility management to address operational or maintenance needs.
Team Focused
Support the Clinic Director and clinical team with administrative tasks and operational reporting. Coordinate staff schedules, attendance tracking, and communication between team members. Assist with patient onboarding, ensuring documentation and authorizations are complete before treatment begins. Contribute to a collaborative, professional environment where patients and staff feel supported. KNOWLEDGE, SKILLS & ABILITIES
• Highly organized and self-directed, with strong follow-through and attention to detail.
• Strong interpersonal and communication skills to build trust, connect with patients, and foster collaboration across teams in person, by phone, and in writing.
• Ability to handle sensitive patient information with discretion and full compliance with HIPAA and regulatory requirements.
• Proficiency in EHR/EMR systems; comfortable learning new software and scheduling tools.
• A team player who adapts quickly in a fast-paced clinic setting.
EDUCATION & EXPERIENCE
High school diploma or equivalent, required. Two or more years of medical office administration, healthcare coordination, or patient scheduling in cardiology, outpatient care, or specialty medical services preferred. Strong knowledge of medical office workflows, insurance processes, referral management, and proficiency with EHR/EMR systems.
WHAT YOU'LL RECEIVE
Flow Therapy provides competitive compensation, an amazing mission, and a chance to help positively impact patient's lives every day.
Benefits Overview
• Medical, Dental, Vision options
• Employer paid Basic Life AD&D, Short-Term & Long-Term Disability coverage
• 401k with employer matching
• Paid Time Off benefits
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Flow Therapy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Flow Therapy is looking for an Office Administrative Assistant who thrives in a supportive, patient-focused environment. You'll be the first friendly face our patients and visitors meet, helping to create a warm and professional experience from start to finish. Behind the scenes, you'll be the operational backbone of the clinic, ensuring smooth scheduling, accurate records, and efficient administrative support for the clinical team. If you're organized, approachable, and love helping others succeed, this role is for you.
WHO WE ARE
Flow Therapy is the nation's leading provider of EECP® with clinics nationwide. Enhanced External Counterpulsation (EECP®), is a non-surgical treatment option that helps to increase the flow of blood to your heart. Through non-invasive Flow Therapy, proven scientific research in over 450 published research articles, and an unparalleled level of compassion and dedication to our patients, we're leading alongside the best physicians in Cardiology to embrace a new approach to heart health.
FLOW THERAPY CORE VALUES Create Extraordinary Experiences Exude Passion Driving Change at Every Level Inject Your Personality Carry the Learner's Mindset Think as One, Act as Many WHAT YOU'LL DO
Office Focused
• Welcome patients and visitors, creating a professional and caring first impression.
• Manage scheduling and rescheduling of patient appointments, including reminders to minimize no-shows and optimize clinic flow.
• Oversee patient check-in and check-out processes to ensure a seamless experience.
• Maintain accurate records, files, and documentation, including referral coordination and updates to EHR/EMR systems.
• Support billing and revenue cycle processes by ensuring accurate patient and insurance information for claims.
• Order and organize supplies, and coordinate with facility management to address operational or maintenance needs.
Team Focused
Support the Clinic Director and clinical team with administrative tasks and operational reporting. Coordinate staff schedules, attendance tracking, and communication between team members. Assist with patient onboarding, ensuring documentation and authorizations are complete before treatment begins. Contribute to a collaborative, professional environment where patients and staff feel supported. KNOWLEDGE, SKILLS & ABILITIES
• Highly organized and self-directed, with strong follow-through and attention to detail.
• Strong interpersonal and communication skills to build trust, connect with patients, and foster collaboration across teams in person, by phone, and in writing.
• Ability to handle sensitive patient information with discretion and full compliance with HIPAA and regulatory requirements.
• Proficiency in EHR/EMR systems; comfortable learning new software and scheduling tools.
• A team player who adapts quickly in a fast-paced clinic setting.
EDUCATION & EXPERIENCE
High school diploma or equivalent, required. Two or more years of medical office administration, healthcare coordination, or patient scheduling in cardiology, outpatient care, or specialty medical services preferred. Strong knowledge of medical office workflows, insurance processes, referral management, and proficiency with EHR/EMR systems.
WHAT YOU'LL RECEIVE
Flow Therapy provides competitive compensation, an amazing mission, and a chance to help positively impact patient's lives every day.
Benefits Overview
• Medical, Dental, Vision options
• Employer paid Basic Life AD&D, Short-Term & Long-Term Disability coverage
• 401k with employer matching
• Paid Time Off benefits
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Flow Therapy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.