The Pavilion Senior Living at Lebanon (ACLF)
Receptionist
The Pavilion Senior Living at Lebanon (ACLF), Lebanon, Tennessee, United States, 37090
Job Title: Receptionist/Admissions Coordinator
Location: The Pavilion Senior Living at Smyrna Reports To: Executive Director Employment Type: Full-Time
Position Summary:
The Receptionist/Admissions Coordinator plays a vital role in welcoming new residents and their families to our assisted living community. This position is responsible for managing the admissions process from initial inquiry through move-in, ensuring a smooth, supportive, and compassionate experience. The ideal candidate will be a warm, organized, and detail-oriented professional who thrives in a people-centered environment.
Key Responsibilities:
Lead Inquiry Management: Respond to phone, email, and in-person inquiries from prospective residents and families with empathy and professionalism Tour Coordination: Schedule and conduct facility tours, highlighting services, amenities, and the community culture Admissions Process Oversight: Guide families through the admissions process, including application paperwork, assessments, and coordination with healthcare providers Collaboration: Work closely with nursing, care, and administrative teams to ensure a seamless transition for new residents Documentation & Compliance: Maintain accurate records and ensure all admissions documentation complies with state regulations and facility policies Relationship Building: Develop and maintain relationships with referral sources such as hospitals, rehab centers, and case managers Marketing Support: Assist with community outreach, events, and marketing initiatives to promote the facility and increase occupancy Qualifications:
Associate's or Bachelor's degree in healthcare administration, social work, marketing, or a related field (preferred) 2+ years of experience in admissions, sales, or customer service in a healthcare or senior living setting Strong interpersonal and communication skills Compassionate and patient demeanor with a genuine interest in serving seniors Proficiency in Microsoft Office and CRM systems Knowledge of state regulations related to assisted living (preferred)
What We Offer:
Competitive salary and benefits package Supportive and mission-driven work environment Opportunities for professional growth and development The chance to make a meaningful difference in the lives of seniors and their families Local Family owned and operated
Location: The Pavilion Senior Living at Smyrna Reports To: Executive Director Employment Type: Full-Time
Position Summary:
The Receptionist/Admissions Coordinator plays a vital role in welcoming new residents and their families to our assisted living community. This position is responsible for managing the admissions process from initial inquiry through move-in, ensuring a smooth, supportive, and compassionate experience. The ideal candidate will be a warm, organized, and detail-oriented professional who thrives in a people-centered environment.
Key Responsibilities:
Lead Inquiry Management: Respond to phone, email, and in-person inquiries from prospective residents and families with empathy and professionalism Tour Coordination: Schedule and conduct facility tours, highlighting services, amenities, and the community culture Admissions Process Oversight: Guide families through the admissions process, including application paperwork, assessments, and coordination with healthcare providers Collaboration: Work closely with nursing, care, and administrative teams to ensure a seamless transition for new residents Documentation & Compliance: Maintain accurate records and ensure all admissions documentation complies with state regulations and facility policies Relationship Building: Develop and maintain relationships with referral sources such as hospitals, rehab centers, and case managers Marketing Support: Assist with community outreach, events, and marketing initiatives to promote the facility and increase occupancy Qualifications:
Associate's or Bachelor's degree in healthcare administration, social work, marketing, or a related field (preferred) 2+ years of experience in admissions, sales, or customer service in a healthcare or senior living setting Strong interpersonal and communication skills Compassionate and patient demeanor with a genuine interest in serving seniors Proficiency in Microsoft Office and CRM systems Knowledge of state regulations related to assisted living (preferred)
What We Offer:
Competitive salary and benefits package Supportive and mission-driven work environment Opportunities for professional growth and development The chance to make a meaningful difference in the lives of seniors and their families Local Family owned and operated