Harte Hanks
100% Remote Work
Growth opportunities
Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement (just to name a few)!
Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up
What You Will Do
Handle inbound calls in a courteous and efficient manner while providing callers with marketing materials related to Medicare plans, products, and pricing Have a goal of utilizing available tools to provide single call resolution and maintaining the utmost in customer satisfaction Gain an understanding of plans, their benefits, and features Provide informational brochures via mail or email Schedule call backs for the Sales Team Acquire caller and enrollment related information and input data into multiple tools accurately Deploy speak and spell methodology using the phonetic alphabet Provide optimal consumer experience by effective listening and communication skills Maintain our high standard of professionalism and conduct Work closely with internal and external Consumer Customers What You Bring
Strong customer service and data entry skills Analytical thinking, excellent listening skills, and attention to detail Ability to multi-task Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required) Multi-tasking (typing while navigating different interfaces and talking) Availability to work flexible shifts including holidays, weekends, and evenings 1 year or more inbound call center experience preferred Prior medical or health insurance experience preferred Knowledge of medical terminology helpful Comfortable with constructive feedback and willing to improve What You Will Need
Must reside in one of the following states: AR, FL, GA, IL, KS, NH, NJ, OH, TN, TX, PA, VA Personal Windows 10 Operating System required with webcam and USB headset (equipment not provided) High school diploma or equivalent Ability to communicate through verbal and written English Professional grammar and ability to read and write English Must pass all assessments and systems check Measurements of Your Success
Agents are held to but not limited to metrics such as:
Attendance Schedule / Adherence (AHT) Average Handle Time of 4:00 Minutes (QA) Quality Score average of 85%
Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail, and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world's leading brands.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Handle inbound calls in a courteous and efficient manner while providing callers with marketing materials related to Medicare plans, products, and pricing Have a goal of utilizing available tools to provide single call resolution and maintaining the utmost in customer satisfaction Gain an understanding of plans, their benefits, and features Provide informational brochures via mail or email Schedule call backs for the Sales Team Acquire caller and enrollment related information and input data into multiple tools accurately Deploy speak and spell methodology using the phonetic alphabet Provide optimal consumer experience by effective listening and communication skills Maintain our high standard of professionalism and conduct Work closely with internal and external Consumer Customers What You Bring
Strong customer service and data entry skills Analytical thinking, excellent listening skills, and attention to detail Ability to multi-task Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required) Multi-tasking (typing while navigating different interfaces and talking) Availability to work flexible shifts including holidays, weekends, and evenings 1 year or more inbound call center experience preferred Prior medical or health insurance experience preferred Knowledge of medical terminology helpful Comfortable with constructive feedback and willing to improve What You Will Need
Must reside in one of the following states: AR, FL, GA, IL, KS, NH, NJ, OH, TN, TX, PA, VA Personal Windows 10 Operating System required with webcam and USB headset (equipment not provided) High school diploma or equivalent Ability to communicate through verbal and written English Professional grammar and ability to read and write English Must pass all assessments and systems check Measurements of Your Success
Agents are held to but not limited to metrics such as:
Attendance Schedule / Adherence (AHT) Average Handle Time of 4:00 Minutes (QA) Quality Score average of 85%
Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail, and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world's leading brands.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.