PACE at Hudson Headwaters
Front Desk Coordinator (Full-time)
PACE at Hudson Headwaters, Glens Falls, New York, United States, 12801
Proposed Schedule : 40 hours per week. Monday-Friday 8am-4:30pm
Summary
The Program of All-Inclusive Care for the Elderly (PACE) is a community-based program that provides coordinated medical and social services to eligible older adults who want to continue living in their own home despite chronic care needs. The Front Desk Coordinator, under direct oversight of the Director of Operations, is an integral member of the PACE at Hudson Headwaters (PHH) team. The Front Desk Coordinator performs administrative functions critical to the efficient management of the Day Center. This role is primarily responsible for managing incoming calls, greeting, and checking in all visitors and Participants as well as providing administrative support and maintaining clear communication and collaboration with the interdisciplinary team (IDT) and Day Center staff.
Essential Duties and Responsibilities: Greet Participants when they arrive and ensure they are seen by appropriate staff and directed to the appropriate location. Greet and screen all incoming visitors and direct them appropriately based on the nature of the visit; ensure that visitors sign in and out of the PACE Day Center and have appropriate ID name tags on. Answer and screen all main phone line incoming telephone calls and direct all calls to the appropriate team; provide accurate program and services information; monitor the main phone voicemail account and return or direct messages appropriately. Make badges for new Participants and staff. Print insurance cards for new Participants. Make reminder phone calls to Participants and families/caregivers about upcoming appointments. Collect and document contact information for new referrals in the Referrals spreadsheet. Organize mail and other packages; inform appropriate person/distribute accordingly. Assist Day Center staff and IDT members with administrative tasks as requested, including but not limited to assisting kitchen team with home meals, dietary meal tickets, assisting clinic staff with paperwork from providers, and assisting transportation with coordinating schedules. Process orders for all office supplies and track inventory. Report Participant problems/concerns promptly to the appropriate IDT member or Management for follow up and resolution. Ensure Material Safety Data Sheet (MSDS) binder and sterilization binder is up to date with direction from the Quality Team and Clinical Leader. Demonstrate knowledge of and uphold established policies and procedures, objectives, quality assurance program, safety, and regulatory standards for Participants and staff. Attend all necessary meetings, trainings or continuing educational sessions as required. All other reasonably related jobs as assigned. Qualifications
High School graduate or equivalent required Minimum of two (2) years of work experience in a customer-facing administrative role (i.e., customer service, reception) Have 1 year of experience working with a frail or elderly population or be willing to receive appropriate training upon hire Current BLS certification or willing to complete certification Enjoy working with older adults and their families/caregivers and being part of an interdisciplinary team environment Excellent customer service and communication skills required Thrive in a busy, engaging environment with multiple interruptions and varied types of work Demonstrated ability to manage multiple tasks and prioritize workload Computer proficient with experience in Microsoft Office Suite required Familiarity and moderate technical understanding of office equipment; ability to troubleshoot and report issues to servicers, as needed
The pay rate for this position is $19.38/hour.
Summary
The Program of All-Inclusive Care for the Elderly (PACE) is a community-based program that provides coordinated medical and social services to eligible older adults who want to continue living in their own home despite chronic care needs. The Front Desk Coordinator, under direct oversight of the Director of Operations, is an integral member of the PACE at Hudson Headwaters (PHH) team. The Front Desk Coordinator performs administrative functions critical to the efficient management of the Day Center. This role is primarily responsible for managing incoming calls, greeting, and checking in all visitors and Participants as well as providing administrative support and maintaining clear communication and collaboration with the interdisciplinary team (IDT) and Day Center staff.
Essential Duties and Responsibilities: Greet Participants when they arrive and ensure they are seen by appropriate staff and directed to the appropriate location. Greet and screen all incoming visitors and direct them appropriately based on the nature of the visit; ensure that visitors sign in and out of the PACE Day Center and have appropriate ID name tags on. Answer and screen all main phone line incoming telephone calls and direct all calls to the appropriate team; provide accurate program and services information; monitor the main phone voicemail account and return or direct messages appropriately. Make badges for new Participants and staff. Print insurance cards for new Participants. Make reminder phone calls to Participants and families/caregivers about upcoming appointments. Collect and document contact information for new referrals in the Referrals spreadsheet. Organize mail and other packages; inform appropriate person/distribute accordingly. Assist Day Center staff and IDT members with administrative tasks as requested, including but not limited to assisting kitchen team with home meals, dietary meal tickets, assisting clinic staff with paperwork from providers, and assisting transportation with coordinating schedules. Process orders for all office supplies and track inventory. Report Participant problems/concerns promptly to the appropriate IDT member or Management for follow up and resolution. Ensure Material Safety Data Sheet (MSDS) binder and sterilization binder is up to date with direction from the Quality Team and Clinical Leader. Demonstrate knowledge of and uphold established policies and procedures, objectives, quality assurance program, safety, and regulatory standards for Participants and staff. Attend all necessary meetings, trainings or continuing educational sessions as required. All other reasonably related jobs as assigned. Qualifications
High School graduate or equivalent required Minimum of two (2) years of work experience in a customer-facing administrative role (i.e., customer service, reception) Have 1 year of experience working with a frail or elderly population or be willing to receive appropriate training upon hire Current BLS certification or willing to complete certification Enjoy working with older adults and their families/caregivers and being part of an interdisciplinary team environment Excellent customer service and communication skills required Thrive in a busy, engaging environment with multiple interruptions and varied types of work Demonstrated ability to manage multiple tasks and prioritize workload Computer proficient with experience in Microsoft Office Suite required Familiarity and moderate technical understanding of office equipment; ability to troubleshoot and report issues to servicers, as needed
The pay rate for this position is $19.38/hour.