Theatre Under The Stars
Guest Services Representative - Full Time
Theatre Under The Stars, Houston, Texas, United States, 77246
JOB PURPOSE:
The Guest Services Representative position reports to the Guest Services Manager but works closely with the Box Office Manager and Box Office Coordinator. This position supports the day-to-day operations of the Ticket Operations/Sales, Group Ticket Sales, and Marketing departments. A positive, respectful, and friendly attitude, with coworkers, supervisors, subscribers, donors, and single ticket buyers, is a must. Excellent, best-in-class customer service skills are required.
DUTIES AND RESPONSIBILITIES:
Ability to count money and make changes accurately and efficiently. Ability to listen and follow detailed instructions. Ability to input data into a computer to process and record sales transactions. Listens and gets clarification; Responds well to questions & instructions. Able to read and interpret written information. Good problem-solving skills and organizational ability Ability to work independently, and as a member of the team. Excellent best in class customer service skills. Answer phones and take Guest inquiries related to new sales, prior sales, ticket exchange and other services. Complete additional tasks and projects as assigned in a timely manner. Skill in the use of personal computers and related software applications. Schedule: Must be able to work a varied schedule, nights, weekends, and holidays. Two consecutive days of may not be possible. Required to work off - site events during the day, the evening and weekends. When working off site your schedule will be adjusted to accommodate a 40-hour work. Must be able to stay through intermission and at times after the performance as assigned on the Box Office schedule to manage the Theatre Under The Stars Welcome Table. Must be able to speak eloquently about TUTS programing, play content, theme, author, be familiar with the music. Ability to remain calm in stressful situations. Must follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility. Other duties as assigned. QUALIFICATIONS:
Some knowledge of Musical Theatre preferred but not required. Consistent, punctual, and regular attendance. Proficiency in Microsoft office (Excel/Word). Ticketing and/or Customer Service experience required. Experience of Tessitura Ticketing System preferred. Ability to communicate effectively and persuasively in oral and written communication on an interpersonal or group level. Ability to manage multiple priorities to ensure work is completed in a timely and productive manner. Work Week: 40 Hours with an hour or thirty-minute unpaid lunch break. An earnest interest in providing best-in-class customer service.
Ability to count money and make changes accurately and efficiently. Ability to listen and follow detailed instructions. Ability to input data into a computer to process and record sales transactions. Listens and gets clarification; Responds well to questions & instructions. Able to read and interpret written information. Good problem-solving skills and organizational ability Ability to work independently, and as a member of the team. Excellent best in class customer service skills. Answer phones and take Guest inquiries related to new sales, prior sales, ticket exchange and other services. Complete additional tasks and projects as assigned in a timely manner. Skill in the use of personal computers and related software applications. Schedule: Must be able to work a varied schedule, nights, weekends, and holidays. Two consecutive days of may not be possible. Required to work off - site events during the day, the evening and weekends. When working off site your schedule will be adjusted to accommodate a 40-hour work. Must be able to stay through intermission and at times after the performance as assigned on the Box Office schedule to manage the Theatre Under The Stars Welcome Table. Must be able to speak eloquently about TUTS programing, play content, theme, author, be familiar with the music. Ability to remain calm in stressful situations. Must follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility. Other duties as assigned. QUALIFICATIONS:
Some knowledge of Musical Theatre preferred but not required. Consistent, punctual, and regular attendance. Proficiency in Microsoft office (Excel/Word). Ticketing and/or Customer Service experience required. Experience of Tessitura Ticketing System preferred. Ability to communicate effectively and persuasively in oral and written communication on an interpersonal or group level. Ability to manage multiple priorities to ensure work is completed in a timely and productive manner. Work Week: 40 Hours with an hour or thirty-minute unpaid lunch break. An earnest interest in providing best-in-class customer service.