Hood Container Corporation
About the Role:
The Customer Service Representative in the corrugated packaging manufacturing industry plays a pivotal role in ensuring customer satisfaction and operational efficiency. This position is responsible for managing customer inquiries, processing orders, and coordinating with production and logistics teams to meet delivery deadlines. The role requires a deep understanding of corrugated packaging products and industry standards to provide accurate information and solutions tailored to customer needs. By acting as the primary liaison between customers and internal departments, the representative helps to resolve issues promptly and maintain strong client relationships. Ultimately, this role contributes to the company's reputation for reliability and quality service within the manufacturing sector.
Minimum Qualifications: High school diploma or equivalent. Experience working in customer service, preferably within the manufacturing or packaging industry. Basic knowledge of corrugated packaging products and terminology. Proficiency in using customer relationship management (CRM) software and Microsoft Office applications. Strong communication and interpersonal skills. Preferred Qualifications:
Previous experience specifically in the corrugated packaging industry. Familiarity with manufacturing processes and inventory management systems. Ability to analyze customer data to identify trends and improve service delivery. Multilingual abilities to support diverse customer bases. Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and other communication channels. Process and track customer orders accurately, ensuring all specifications and delivery requirements are met. Collaborate with production, quality control, and logistics teams to coordinate order fulfillment and resolve any issues. Provide detailed product information and guidance related to corrugated packaging materials and applications. Maintain comprehensive records of customer interactions, transactions, and feedback to support continuous improvement.
Skills:
The required skills enable the Customer Service Representative to effectively communicate with customers and internal teams, ensuring clarity and accuracy in order processing and problem resolution. Knowledge of the corrugated packaging industry allows the representative to provide expert advice and tailored solutions, enhancing customer trust and satisfaction. Proficiency with CRM and office software supports efficient management of customer information and streamlines daily workflows. Preferred skills such as familiarity with manufacturing processes and data analysis empower the representative to anticipate potential issues and contribute to process improvements. Multilingual capabilities further enhance communication with a diverse client base, broadening the company's reach and service quality.
The Customer Service Representative in the corrugated packaging manufacturing industry plays a pivotal role in ensuring customer satisfaction and operational efficiency. This position is responsible for managing customer inquiries, processing orders, and coordinating with production and logistics teams to meet delivery deadlines. The role requires a deep understanding of corrugated packaging products and industry standards to provide accurate information and solutions tailored to customer needs. By acting as the primary liaison between customers and internal departments, the representative helps to resolve issues promptly and maintain strong client relationships. Ultimately, this role contributes to the company's reputation for reliability and quality service within the manufacturing sector.
Minimum Qualifications: High school diploma or equivalent. Experience working in customer service, preferably within the manufacturing or packaging industry. Basic knowledge of corrugated packaging products and terminology. Proficiency in using customer relationship management (CRM) software and Microsoft Office applications. Strong communication and interpersonal skills. Preferred Qualifications:
Previous experience specifically in the corrugated packaging industry. Familiarity with manufacturing processes and inventory management systems. Ability to analyze customer data to identify trends and improve service delivery. Multilingual abilities to support diverse customer bases. Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and other communication channels. Process and track customer orders accurately, ensuring all specifications and delivery requirements are met. Collaborate with production, quality control, and logistics teams to coordinate order fulfillment and resolve any issues. Provide detailed product information and guidance related to corrugated packaging materials and applications. Maintain comprehensive records of customer interactions, transactions, and feedback to support continuous improvement.
Skills:
The required skills enable the Customer Service Representative to effectively communicate with customers and internal teams, ensuring clarity and accuracy in order processing and problem resolution. Knowledge of the corrugated packaging industry allows the representative to provide expert advice and tailored solutions, enhancing customer trust and satisfaction. Proficiency with CRM and office software supports efficient management of customer information and streamlines daily workflows. Preferred skills such as familiarity with manufacturing processes and data analysis empower the representative to anticipate potential issues and contribute to process improvements. Multilingual capabilities further enhance communication with a diverse client base, broadening the company's reach and service quality.