Business Systems Analyst Job at Stefanini, Inc in San Francisco

Overview

Join Stefanini Group as a Workflow Automation Specialist. Location: San Francisco, CA (Hybrid). Contract, long term. Posted: 9/17/2025.

Job ID: 61683 | Job Category: Information Technology | Work Type: Contract

Team/Division: Enterprise Data Services (EDS) – central data and analytics platform for data migration, processing, integration, warehousing and analytics.

Overview of the role: The ideal candidate is a Business Systems Analyst with a strong background in workflow automation using ServiceNow, capable of identifying manual processes to automate and collaborating with developers to implement solutions. You will develop processes for new and existing offerings and translate customer pain points into requirements and solutions, working with Data Architects, Product Owners, Design Engineers and Developers in a rapidly evolving environment.

Responsibilities

• Analyze business processes to identify opportunities for automation.
• Gather requirements and document business needs with stakeholders.
• Design and implement workflows using ServiceNow.
• Collaborate with developers to automate identified processes.
• Conduct testing and validation of automated solutions.
• Provide training and support to end-users on new systems.
• Monitor and report on the performance of automated processes.
• Work with Product Owners to convert customer requirements into product features and stories.

Job Requirements

Required Skills

• Minimum of 5 years of experience as a Business Systems Analyst.
• Proven experience in creating and managing workflows using ServiceNow.
• Experience in identifying and automating manual processes.
• Experience converting customer requirements into product features and stories.
• Familiarity with cloud technologies, AWS services and cloud data security.
• Solid understanding of data lifecycle management, data mesh, data movement, data governance, data catalog, data lake, data analytics, data access management, data visualization and reporting.

Key Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in ServiceNow platform and tools.
• Ability to work effectively in a team environment.
• Knowledge of business process modeling and documentation.

Nice to Have Skills

• Experience with other automation tools (e.g., Microsoft Power Automate).
• Familiarity with Agile methodologies.
• Certification in ServiceNow or related fields.
• Knowledge of programming languages (e.g., JavaScript, Python).

Listed salary ranges may vary based on experience, qualifications, and local market. Some positions may include bonuses or other incentives.

About Stefanini Group: Stefanini Group is a global provider of outsourcing, IT digital consulting, systems integration, and staffing services to Fortune 1000 enterprises. Our presence spans the Americas, Europe, Africa, and Asia, with clients across financial services, manufacturing, telecommunications, technology, public sector, and utilities. Stefanini is a CMM Level 5 IT consulting company with a global presence.

Pay Range: $62.00 - $67.00

Contact: For quick applications, reach out to Rahul Kumar at 248-936-5060 or Rahul.kumar@stefanini.com. W2 candidates only.