Ricoh Americas Corporation
Senior Site Manager - MS Site Management Position Profile
Responsible for daily operations of a medium to large team, potentially across complex or multiple sites. Ensures contract compliance for services such as:
Copy Services
Courier Services
Managed Print Services
Hospitality
Imaging
Mail Services
Oversight includes SLA performance and client feedback. Leads talent acquisition, onboarding, training, retention, succession planning, and performance management including employee counseling.
Job Duties & Responsibilities
Manage daily operations of medium-large site and team
Prioritize complex projects and manage competing priorities
Foster inclusive, high-performing team aligned with SLA goals
Demonstrate expert knowledge of Ricoh products and services
Collaborate across business units for strategic insights
Apply Ricoh Service Excellence tools to improve operations
Oversee staffing and performance of site and field service teams
Maintain customer-focused environment with feedback mechanisms
Ensure audit and deadline compliance using best practices
Promote effective recruiting and selection processes
Recognize employee achievements via Ricoh Recognition programs
Identify high performers for succession planning
Develop staff through IDPs, mentorship, and training
Focus on retention, customer service, team performance, and growth
Lead team through all phases of Change Management
Conduct root cause analysis and resolve operational issues
Address service delivery gaps and update documentation
Resolve pricing, order, and invoicing issues with sales team
Maintain daily customer contact in MS and as needed in BIS
Communicate expectations and evaluate staff performance
Consult with customers to improve workflows and services
Collaborate to implement solutions and initiatives
Suggest and implement process improvements
Complete Monthly Operations Review and site reports
Support QSMs and conduct customer presentations and reviews
Perform other duties as assigned
Qualifications
Education & Experience:
High school diploma or GED required
5+ years in B2B or technical field
2+ years managerial experience preferred
5+ years customer-facing experience required
Strong technology knowledge
Proficient in Office 360
Knowledge, Skills & Abilities
Strategic facilitation of complex issues
Strong presentation skills for large groups
Advanced problem-solving capabilities
Managerial courage and leadership
Expert-level customer service and technical aptitude
Excellent written and verbal communication
Working Conditions & Physical Demands
Office environment with standard lighting, ventilation, and noise
Diverse assignments requiring interpretation and application of complex data
Physical activity may include standing, walking, bending, lifting (up to 50 lbs)
Moderate dexterity for tools and equipment
Note: This job description outlines general responsibilities and requirements. It is not an exhaustive list of all duties, skills, or conditions associated with the role.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Responsible for daily operations of a medium to large team, potentially across complex or multiple sites. Ensures contract compliance for services such as:
Copy Services
Courier Services
Managed Print Services
Hospitality
Imaging
Mail Services
Oversight includes SLA performance and client feedback. Leads talent acquisition, onboarding, training, retention, succession planning, and performance management including employee counseling.
Job Duties & Responsibilities
Manage daily operations of medium-large site and team
Prioritize complex projects and manage competing priorities
Foster inclusive, high-performing team aligned with SLA goals
Demonstrate expert knowledge of Ricoh products and services
Collaborate across business units for strategic insights
Apply Ricoh Service Excellence tools to improve operations
Oversee staffing and performance of site and field service teams
Maintain customer-focused environment with feedback mechanisms
Ensure audit and deadline compliance using best practices
Promote effective recruiting and selection processes
Recognize employee achievements via Ricoh Recognition programs
Identify high performers for succession planning
Develop staff through IDPs, mentorship, and training
Focus on retention, customer service, team performance, and growth
Lead team through all phases of Change Management
Conduct root cause analysis and resolve operational issues
Address service delivery gaps and update documentation
Resolve pricing, order, and invoicing issues with sales team
Maintain daily customer contact in MS and as needed in BIS
Communicate expectations and evaluate staff performance
Consult with customers to improve workflows and services
Collaborate to implement solutions and initiatives
Suggest and implement process improvements
Complete Monthly Operations Review and site reports
Support QSMs and conduct customer presentations and reviews
Perform other duties as assigned
Qualifications
Education & Experience:
High school diploma or GED required
5+ years in B2B or technical field
2+ years managerial experience preferred
5+ years customer-facing experience required
Strong technology knowledge
Proficient in Office 360
Knowledge, Skills & Abilities
Strategic facilitation of complex issues
Strong presentation skills for large groups
Advanced problem-solving capabilities
Managerial courage and leadership
Expert-level customer service and technical aptitude
Excellent written and verbal communication
Working Conditions & Physical Demands
Office environment with standard lighting, ventilation, and noise
Diverse assignments requiring interpretation and application of complex data
Physical activity may include standing, walking, bending, lifting (up to 50 lbs)
Moderate dexterity for tools and equipment
Note: This job description outlines general responsibilities and requirements. It is not an exhaustive list of all duties, skills, or conditions associated with the role.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.