BHI Senior Living, Inc. is hiring: Receptionist in Grand Rapids

Are you a warm and welcoming individual with a passion for creating a positive impact on the lives of seniors? We are searching for a Receptionist to be the friendly first impression for visitors of Clark Retirement. This part-time role offers an opportunity to contribute hospitality and compassion and help create joyful moments in residents’ lives. The starting wage for this position is up to $16 per hour.

Schedule

This position is every Monday and Friday, 4pm-8pm and every Saturday, 8am-4pm.

Essential Job Functions

• Operates multi-line phone system and answers calls promptly in a polite, personal, and friendly manner.
• Transfer calls to appropriate areas/staff; take messages as needed and ensure messages reach the correct staff/area.
• Greets and monitors visitors at the main entrance and directs them to the appropriate individual; ensures visitors and contractors sign in and wear badges according to policy.
• Monitor emergency situations, direct staff to emergencies, call emergency personnel as needed, and use the overhead paging system to alert residents/visitors/staff.
• Maintain files of residents’ names and room locations for the visitor entry system, phone bridge system, mail room, reception area, and coat room.
• Keep mailboxes in the post office and coat room up to date.
• Maintain LOA (leave of absence), memorial service lists, birthday/anniversary lists and publish/send as appropriate.
• Prepare Daily Clark What’s Happenings for the next day with assistance from the Executive Assistant and Life Enrichment.
• Comply with HIPAA in all communications and other aspects of the position.
• Supervise package and flower deliveries.
• Assist with various typing, reporting requirements, computer, and other functions for supervisor and any department as assigned.
• Conduct wellness checks as needed.
• Notify care staff of any concerns regarding resident well-being or safety.
• Other duties as assigned.

Qualifications

Behaviors

Preferred

Team Player

• Team Player: Works well as a member of a group.

Detail Oriented

• Detail Oriented: Capable of carrying out tasks with all details necessary to complete them well.

Enthusiastic

• Enthusiastic: Shows intense and eager enjoyment and interest.

Motivations

Preferred

Work-Life Balance

• Work-Life Balance: Aims to perform well with ample time to pursue work and outside interests.

Self-Starter

• Self-Starter: Motivated to perform without outside help.

Goal Completion

• Goal Completion: Motivated by completing tasks.

Education

Required: High School or better.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.