CNH is hiring: Dealer Parts Support - Call Center Agent Co-op in Oak Brook

Dealer Parts Support – Call Center Agent Co-op (CNH Industrial)

Job ID: 2512

Location: Oak Brook, IL, US

Job Family: Customer Support

Job Type: Part Time

Working Mode: Remote

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. Collaboration is essential to CNH Industrial’s approach to delivering for our customers.

Co-op Program Overview

We are committed to building a strong talent pipeline by investing in early career professionals. Our internship and co-op programs provide mentorship, training, hands-on experience, and growth opportunities that empower students to explore their career paths with confidence. Co-ops work part-time during the school year and full-time in the summer, with competitive wages, networking events, activities, and development opportunities.

Job Purpose

The Dealer Parts Support team is the frontline connection between CNH and its dealer network, ensuring timely, accurate, and high-quality support for all dealer inquiries. This role supports customer satisfaction, partnerships, and equipment uptime and productivity.

As a Dealer Parts Support – Call Center Agent Co-op, you will gain experience in customer service, dealer support, and cross-functional collaboration in a fast-paced environment, developing communication and problem-solving skills while contributing to CNH’s commitment to best-in-class service.

Key Responsibilities

• Owning the customer experience by promptly answering dealer inquiries according to call quality expectations
• Ensuring high dealer satisfaction by taking ownership of inquiries and providing accurate, timely updates until resolution
• Prioritizing customer-first solutions while balancing business requirements
• Building and maintaining strong partnerships with dealers, suppliers, field personnel, purchasing, logistics, and engineers to resolve part availability needs and support equipment uptime
• Providing detailed documentation of all correspondence to ensure accurate tracking of inquiries and resolution steps
• Delivering support services to dealers, including troubleshooting, problem resolution, and product/material supply to reduce Total Vehicle Downtime (TVD)
• Striving for best-in-class service by meeting or exceeding departmental KPIs

Preferred Qualifications

Candidates must be pursuing (at minimum) an Associate or Technical degree. Candidates must have the ability to work flexible hours between 7am – 6pm central (during summer when full-time) to meet the scheduling needs of the department.

Pay Transparency

The annual salary for this role is USD $18.25 - $31.00 plus any applicable bonus. Actual salaries will vary based on factors such as skill, experience, and qualification for the role.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. CNH Industrial recognizes the value of diverse experiences and skills to solve problems and help build a better future.

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal Know Your Rights poster. CNH Industrial participates in E-Verify and will provide Form I-9 information to confirm work authorization in the U.S. Canada applicants: CNH Industrial is an equal opportunity employer and does not discriminate on various protected grounds. If you need reasonable accommodation with the application process, please contact narecruitingmailbox@cnhind.com.

Nearest Major Market: Chicago

Job Function

• Other

Industries

• Machinery Manufacturing

Nearest Major Market: Chicago