IT Support Specialist Job at holland and knight in Denver

Description

We are seeking an IT Support Specialist to join our team. This is an exciting opportunity to work in a dynamic, fast-paced environment and contribute to the continued growth and success of our firm. The IT Support Specialist will be responsible for providing hands-on technical support to attorneys and staff, ensuring timely resolution of hardware, software, and network-related issues. This on-site position supports all PCs, phones, AV equipment, IT peripherals, and IT infrastructure within the office. The role reports directly to the IT Support Manager.

Key Responsibilities Include :

• Support all PCs, phones, IT peripherals, and IT infrastructure in the office.
• Document work in the IT incident ticketing system thoroughly.
• Provide support to incidents escalated from IT Technicians or the Service Desk.
• Provide technical support during events, conferences, and meetings, both on-site and off-site as needed.
• Support office administration activities, projects, and priorities as assigned.
• Participate with internal IT groups during projects and activities.
• Respond to power, HVAC, network, and other outages, both planned and unplanned.
• Perform special projects and duties as assigned.

Qualifications :

• 3+ years of experience in a corporate environment.
• 3+ years of technical support experience.
• Experience supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word.
• Experience supporting and troubleshooting Cisco VoIP phone and voicemail systems.
• Experience supporting and troubleshooting web conferencing tools like Zoom and Microsoft Teams.
• Experience supporting and troubleshooting Apple and Android mobile devices and OSes.
• Experience configuring and supporting printers and multifunction devices.
• Experience using ServiceNow to log IT incidents.
• Network troubleshooting knowledge.
• General experience with server and network rooms, including patching network equipment, racking servers, and evaluating power and cooling issues.
• Experience supporting and troubleshooting audio-visual equipment.
• Strong customer service orientation, with a can-do attitude and follow-through skills.
• Analytical and problem-solving skills.
• Ability to work well in a team environment with minimal supervision.
• Strong written and oral communication skills.
• Ability to contribute to project documentation effectively.
• Ability to contribute positively to internal support teams or major projects.
• Willingness and ability to travel for business and work at different H&K sites independently.
• Capable of lifting and moving equipment weighing up to 50 lbs.
• Ability to work onsite at H&K offices.

Minimum Education :

• Bachelor’s degree.
• IT certifications (e.g., ITIL Foundations, A+), or demonstrated equivalent experience.

Benefits : We aim to promote a work environment that supports professional and personal well-being, providing resources to help individuals be their best. Our benefits include comprehensive medical (PPO and HDHPs), dental, and vision plans—including coverage for domestic partners; life and AD&D insurance; short and long-term disability insurance; tax-advantaged accounts like FSAs and HSAs; dependent care FSAs; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking programs; backup dependent care; senior care planning support; resources for individuals with disabilities and their caregivers; paid holidays, leave for new parents, and other paid time off.