IT Support Job at Tandym Tech in Hanover Township

About the Opportunity

• Hybrid or Remote: Fully onsite
• Shift: Standard business hours
• Schedule: Full-time
• Hours: 40 hours/week
• Setting: Onsite at 200 Jefferson Park, Whippany, NJ

Responsibilities

The IT Support Associate will be responsible for:

• Performing desktop support, including hardware, software, network, printers, scanners, and A/V equipment for internal users.
• Managing On-Boarding & Off-Boarding processes by deploying and recovering laptops and other IT peripherals.
• Imaging, configuring, and deploying Windows 10 workstations.
• Troubleshooting Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software.
• Proactively troubleshooting production issues and ensuring all workstations meet security guidelines.
• Assisting in meeting Service Level Agreements (SLAs) for production systems.
• Supporting the extended IT Infrastructure Team as needed.

Qualifications

• 0 to 2 years supporting IT Infrastructure functions
• Bachelor’s degree or higher in Computer Science or Engineering
• Preferred Certifications: MCSA, A , Net
• Proficiency with Windows 10 workstations, printers, and basic networking
• Solid understanding of desktop systems and OTS applications
• Strong hardware troubleshooting skills
• Excellent customer service skills
• Strong written and verbal communication
• Ability to manage multiple priorities and remain calm under pressure

Desired Skills

• Experience in Healthcare IT Infrastructure and HIPAA compliance
• Support of Apple Macs and mobile devices in a corporate environment
• Good knowledge of cloud-based infrastructure support tools and technology
• Strong organizational skills
• Ability to provide support outside of regular business hours as needed