IT Field Support Technician_Plattsburgh Job at Gr8ttek in City of Plattsburgh

Overview

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Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware-focused, break-fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Certification training in Dell/Lenovo/HP is provided.

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Benefits

Benefits:

$40 per call / $5 per call per diem

Dell/Lenovo/HP certification training.

Responsibilities and Skills (extended)

• Providing customer break-fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and/or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance
• Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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