Technology Support - Systems Specialist

A property management firm in New York City is actively seeking an experienced IT professional to join their staff as their new Technology Support - Systems Specialist. In this multifaceted role, the Technology Support - Systems Specialist will be responsible for combining system administration, end-user support, and enterprise platform oversight, including Yardi, to ensure the technology infrastructure is efficient, secure, and user-friendly. T Responsibilities: Provide Tier 1 and Tier 2 technical support for hardware, software, network, and account-related issues Monitor Helpdesk tickets and emails; prioritize and resolve incoming requests promptly Set up and configure new employee devices, user profiles, and collaboration tools Manage user accounts, groups, and permissions using Microsoft Entra ID (Azure AD) Utilize Microsoft Intune for device enrollment, compliance, and software deployment Maintain and support virtual servers, system monitoring, and endpoint configurations Oversee Universal Print and printer fleet functionality Assist with onboarding and offboarding procedures, including device setup and deprovisioning Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Exchange Admin Center) Maintain accurate documentation and contribute to a shared knowledge base Collaborate with SOC/security team to respond to security alerts using tools like Microsoft Defender and Mimecast Participate in infrastructure projects, including Windows 11 rollouts, platform upgrades, and asset inventory management Qualifications: 3+ years of experience in IT support, systems administration, or a similar technical role Hands-on experience with Microsoft 365, Entra ID (Azure AD), and Intune Familiarity with virtual servers, endpoint management, and security tools (Defender, Mimecast). Experience supporting enterprise applications, ideally Yardi 7S Strong problem-solving, communication, and organizational skills Ability to manage multiple priorities in a fast-paced environment High attention to detail and a user-first mindset Desired Skills: Knowledge of Windows Server, virtualization, and cloud environments (Azure preferred) Experience with Helpdesk ticketing systems and IT documentation Exposure to security and compliance frameworks (SOX, GDPR, SOC 2, NYDFS 500) Enthusiasm for continuous learning and career growth in IT operations or infrastructure management