Valon Mortgage, Inc.
Solutions Engineer New York, New York, United States; San Francisco, California,
Valon Mortgage, Inc., San Francisco, California, United States, 94199
About the Company Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We’re a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. We operate our own mortgage servicing business managing $110+ billion in loans to deeply understand the complexity needed to build software that works in regulated environments. ValonOS is our unified platform that makes every process structured and programmable, positioned for the AI era. When everything flows through one system with rich data, AI agents can automate tasks and continuously improve operations. Mortgage servicing is the beginning of our broader vision to transform regulated industries and beyond.
Take the next step in your career now, scroll down to read the full role description and make your application. As this is a unique role that allows for direct collaboration with our top clients, there are strict in-office and travel requirements. Candidates should be based in NY or SF and be willing to travel to client locations 25-50% of the time. About the Role We are building the AI-native operating system for regulated finance—starting with mortgage servicing. Our system of record powers real operations at national scale, with $100B+ in loans, 500K+ customers, and AI agents executing real workflows. As a
Solutions Engineer , you’ll be the technical arm of our most strategic partnerships—rapidly building bespoke solutions that drive customer value, unblock deployments, and shape our core product. You’ll work at the intersection of engineering, product, and GTM—embedding deeply with customers to understand their needs and shipping solutions that make our software indispensable. This is not a roadmap-bound role. You’ll move fast, own messy business problems, and deliver value in days—not quarters. What You’ll Do
Collaborate with enterprise clients to build custom integrations and solutions tailored to their workflows. Scope, design, debug, deploy, and iterate on high-impact prototypes and integrations. Lead technical conversations—translating business needs into architecture, scoping use cases, and defining deployment patterns. Address security and compliance questions, escalating complex issues when needed. Maintain and enrich documentation: guides, FAQs, internal tools, and best practices. Capture and advocate for customer feedback—feeding it directly into product planning and GTM strategy. Ideal Background
Experience:
3–7 years in solutions engineering, presales engineering, forward-deployed engineering, or similar technical customer-facing roles. Technical Skills:
Experience building prototypes, APIs, integrations, or LLM-based solutions. Background in enterprise SaaS deployments, with understanding of enterprise architectures. Soft Skills:
Proven ability to thrive in ambiguity and deliver results quickly (MVP thinking over perfection). Strong communication and presentation skills—capable of engaging both technical and executive audiences. Customer-first mindset: empathy, ownership, and ability to speak "business and code." Nice to Have:
Startup or early-stage experience. Experience in regulated industries or AI/ML domains. Pre-sales or consultative customer engagement background. Why Join the Solutions Engineering Team? If you’re excited by zero-to-one work, this is one of the most impactful roles at Valon. Solutions Engineers and Forward Deployed Engineers (FDEs) solve high-leverage customer problems, unlock revenue, and help shape the roadmap in real time. We’re at a unique inflection point: after years of building and proving our system as a national servicer, we’re now scaling that software to power the broader industry. There’s massive inbound interest—and the bottleneck is execution. This team is how we close that gap. This role is for engineers who want to move fast, build with purpose, and make their fingerprints visible across product and business. You’ll operate at the intersection of AI, finance, and infrastructure—embeds with customers, ships bespoke solutions, and influences how our platform evolves. You’ll succeed here if: You unblock customers and get them live—fast. You turn ambiguous asks into working software in days, not months. You’re trusted by product, sales, and clients alike. Your builds become product, not just prototypes. You step up when others are still figuring out who owns the problem. Join us if you want to: Build AI-powered systems that run in production at national scale. Own outcomes—not tickets. Learn every day by working at the edge of customer pain and product truth. Be part of a high-trust team solving a $20B infrastructure problem few are willing to touch. Compensation and Benefits
Base Compensation Band:
$130,000-$230,000. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Compensation: Competitive salary with equity, and a 401k plan. Health & well-being: Comprehensive medical, dental, & vision benefits. Commuter benefits: Pre-tax deductions for public transportation, rideshare, and parking. Growth: Company-wide onboarding and ongoing development opportunities, including regular reviews with 360-degree feedback. Team activities: Quarterly budgets for team and company outings. Time off: Flexible paid time off, sick days, and 11 company holidays. Family leave: 12 weeks paid parental leave for birthing and non-birthing parents. Note: This base compensation range applies to New York City staff and may differ by location. EEO and Compliance Valon is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind and hire based on qualifications, merit, and business needs. For questions about authenticity in outreach, please contact talent@valon.com.
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Take the next step in your career now, scroll down to read the full role description and make your application. As this is a unique role that allows for direct collaboration with our top clients, there are strict in-office and travel requirements. Candidates should be based in NY or SF and be willing to travel to client locations 25-50% of the time. About the Role We are building the AI-native operating system for regulated finance—starting with mortgage servicing. Our system of record powers real operations at national scale, with $100B+ in loans, 500K+ customers, and AI agents executing real workflows. As a
Solutions Engineer , you’ll be the technical arm of our most strategic partnerships—rapidly building bespoke solutions that drive customer value, unblock deployments, and shape our core product. You’ll work at the intersection of engineering, product, and GTM—embedding deeply with customers to understand their needs and shipping solutions that make our software indispensable. This is not a roadmap-bound role. You’ll move fast, own messy business problems, and deliver value in days—not quarters. What You’ll Do
Collaborate with enterprise clients to build custom integrations and solutions tailored to their workflows. Scope, design, debug, deploy, and iterate on high-impact prototypes and integrations. Lead technical conversations—translating business needs into architecture, scoping use cases, and defining deployment patterns. Address security and compliance questions, escalating complex issues when needed. Maintain and enrich documentation: guides, FAQs, internal tools, and best practices. Capture and advocate for customer feedback—feeding it directly into product planning and GTM strategy. Ideal Background
Experience:
3–7 years in solutions engineering, presales engineering, forward-deployed engineering, or similar technical customer-facing roles. Technical Skills:
Experience building prototypes, APIs, integrations, or LLM-based solutions. Background in enterprise SaaS deployments, with understanding of enterprise architectures. Soft Skills:
Proven ability to thrive in ambiguity and deliver results quickly (MVP thinking over perfection). Strong communication and presentation skills—capable of engaging both technical and executive audiences. Customer-first mindset: empathy, ownership, and ability to speak "business and code." Nice to Have:
Startup or early-stage experience. Experience in regulated industries or AI/ML domains. Pre-sales or consultative customer engagement background. Why Join the Solutions Engineering Team? If you’re excited by zero-to-one work, this is one of the most impactful roles at Valon. Solutions Engineers and Forward Deployed Engineers (FDEs) solve high-leverage customer problems, unlock revenue, and help shape the roadmap in real time. We’re at a unique inflection point: after years of building and proving our system as a national servicer, we’re now scaling that software to power the broader industry. There’s massive inbound interest—and the bottleneck is execution. This team is how we close that gap. This role is for engineers who want to move fast, build with purpose, and make their fingerprints visible across product and business. You’ll operate at the intersection of AI, finance, and infrastructure—embeds with customers, ships bespoke solutions, and influences how our platform evolves. You’ll succeed here if: You unblock customers and get them live—fast. You turn ambiguous asks into working software in days, not months. You’re trusted by product, sales, and clients alike. Your builds become product, not just prototypes. You step up when others are still figuring out who owns the problem. Join us if you want to: Build AI-powered systems that run in production at national scale. Own outcomes—not tickets. Learn every day by working at the edge of customer pain and product truth. Be part of a high-trust team solving a $20B infrastructure problem few are willing to touch. Compensation and Benefits
Base Compensation Band:
$130,000-$230,000. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Compensation: Competitive salary with equity, and a 401k plan. Health & well-being: Comprehensive medical, dental, & vision benefits. Commuter benefits: Pre-tax deductions for public transportation, rideshare, and parking. Growth: Company-wide onboarding and ongoing development opportunities, including regular reviews with 360-degree feedback. Team activities: Quarterly budgets for team and company outings. Time off: Flexible paid time off, sick days, and 11 company holidays. Family leave: 12 weeks paid parental leave for birthing and non-birthing parents. Note: This base compensation range applies to New York City staff and may differ by location. EEO and Compliance Valon is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind and hire based on qualifications, merit, and business needs. For questions about authenticity in outreach, please contact talent@valon.com.
#J-18808-Ljbffr