Entertainment Travel Associates is hiring: Call Center Agent in New Orleans

Company Description

About Us

Our agency is dedicated to curating unforgettable journeys for discerning clients worldwide. Experience unparalleled service and expertise.

Job Description

Job Description:
The Call Center Agent is responsible for handling incoming and outgoing calls, providing information, and supporting customer inquiries. This role requires patience, active listening skills, and the ability to deliver clear and helpful responses while maintaining professionalism at all times.

Key Responsibilities:

• Answer incoming calls and assist with customer inquiries.

• Make outbound calls as required.

• Record and maintain accurate information from calls.

• Provide excellent service while following company guidelines.

• Escalate complex issues to supervisors when necessary.

Qualifications

• Clear and professional communication skills.

• Ability to remain calm and patient under pressure.

• Strong problem-solving and listening skills.

• Dependability and attention to detail.

Additional Information

Benefits

• Competitive salary: $52,000–$56,000 annually

• Opportunities for professional development and growth

• Supportive team environment focused on innovation and collaboration

• Paid time off, holidays, and comprehensive health benefits

• Training and mentorship programs to strengthen core marketing skills

• Involvement in high-impact, creative projects with regional and national clients