A.R. Mazzotta

Call Center Representative Job at A.R. Mazzotta in New Haven

A.R. Mazzotta, New Haven, CT, US

Job Description

Call Center Representative – Bilingual English Spanish
Location: New Haven County
Schedule: Variable shifts between 7am–8pm, Monday–Saturday

Are you looking to join a team where your communication skills and compassion make a real difference? We’re hiring Bilingual Call Center Representatives (English/Spanish required) to be the first point of contact for patients and families in a fast-paced healthcare setting.

These contract to hire openings offer $22-27 per hour depending on experience.

What You’ll Do:

Answer and triage high-volume incoming calls with professionalism and empathy
Schedule new and existing patient appointments accurately
Collect and update patient demographic and insurance information
Direct calls to the right departments and providers
Deliver excellent customer service with every interaction

What We’re Looking For:

Bilingual in English & Spanish (required)
High School diploma or GED (Associate’s degree preferred)
1–2 years’ experience in a high-volume medical call center (strongly preferred)
Strong phone etiquette and ability to multitask in a busy environment
Exceptional organizational and communication skills
Tech-savvy with appointment scheduling systems and data entry

Ready to bring your customer service skills to a mission-driven healthcare team? Apply today for immediate consideration!

A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.

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