Oldcastle Infrastructure is hiring: Client Services Rep/Office Services in Washi

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.   This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.   This role will be located at our plant in Auburn, WA. Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests Perform administrative duties for all steps of the departments  Answer incoming customer telephone calls in a courteous and professional manner Support operations by organizing and implementing administrative systems Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and e­mail in a timely and courteous manner  Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers  Receive, record, and route customer concerns/changes in appropriate manner  Answer customer inquiries and provides appropriate technical and/or product related information  Contact customers when necessary to follow up on customer issues or orders Obtain customer feedback information  Effectively communicate customer issues and concerns to all applicable internal staff members Document all contacts, actions, and responses in customer database  High school diploma / equivalent ~Proficient in Microsoft Office (Excel, Word, PowerPoint) ~ Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm ~ Able to perform diversified clerical functions and basic accounting procedures ~ Hourly target range is $30.Yearly bonus eligible ~ Short-Term and Long-Term Disability benefits ~ Eleven paid holidays per year ~ Annual Community Volunteer paid day   Comprehensive medical, dental and disability benefits programs Group retirement savings program We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.   Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. EOE/Vet/Disability   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.