GoAnimate
Vyond's Customer Success team plays a critical role in driving customer growth, retention, and advocacy across our named and strategic accounts. This isn't a reactive support function. We're looking for strategic operators who thrive at the intersection of product adoption and account expansion.
In this role, you'll own a book of high-value accounts and partner closely with Account Executives to help customers realize value fast, grow intelligently, and renew confidently. You'll act as the human layer in a digital-first platform: building relationships, uncovering business needs, and helping customers connect their use of Vyond to real-world business outcomes.
You'll serve as the strategic point of contact for customer onboarding, adoption, stakeholder engagement, and value realization: surfacing opportunities for growth and enabling Sales to take action. Our best CSMs are commercially curious, outcome-driven, and excellent at managing up, across, and with customers.
Responsibilities
Act as the strategic voice of the customer, internally and externally, ensuring customer goals, blockers, and expansion signals are clearly captured and actioned by Sales and Product teams Host structured QBRs and executive check-ins to align Vyond capabilities with customer initiatives, using a business-value-first approach (not feature demos). Guide customers in measuring success, help them define and track KPIs in their own systems (e.g., LMS completion, support deflection, internal adoption). Work with Account Executives to identify opportunities and timing triggers for growth, including new stakeholder entry, cross-functional usage, or underutilized credits. Own the onboarding and activation motion across named accounts, ensuring customers see time-to-value in under 30 days and hit expansion-readiness by Day 90. Run post-onboarding enablement plays (custom trainings, workflow mapping, change management coaching) to increase product stickiness and executive visibility. Proactively engage customers with usage insights, product updates, and relevant roadmap previews, framing each conversation around impact and ROI. Maintain high-touch relationships across customer roles, end user to executive sponsor, so customers see Vyond as an extension of their team, not just a tool. Share learnings acrossthew org: flag what's working, document what's not, and bring customer needs to life in sales, product, and marketing strategy sessions. Partner with Sales to execute CSM-led moments that matter: internal launches, pilot recaps, pre-renewal alignment calls...that create urgency and strengthen retention. requirements
3-7 years of experience in a customer-facing, strategic customer success, account management, or solution consulting role, ideally in B2B SaaS, enablement tech, or productivity platforms. Proven track record of owning a book of business and working with Sales to grow accounts, renew with confidence, and defend against churn. Commercial curiosity: you don't close deals, but you know how to spot expansion triggers, manage timelines, and align value delivery to revenue moments. Comfortable running QBRs with executives and uncovering business objectives, blockers, and internal politics without losing sight of day-to-day usage. Familiarity with GTM motions where Sales owns revenue and CS owns readiness. You don't need to pitch, but you do need to build the path to the pitch. Strong in structured discovery, mapping value to business outcomes, and asking the second question (not just "how's it going?"). Excellent project manager who can juggle onboarding, training, usage reporting, and roadmap alignment across 100 - 300 accounts simultaneously. Confident navigating org complexity. You know how to escalate politely, work cross-functionally, and ensure no customer gets stuck waiting for answers. A systems thinker: you know what information Sales, Product, and Marketing need, and you log and communicate like someone who knows it matters. Strong written and verbal communication skills; you can switch easily from a CSM-to-user training session to a CSM-to-CXO renewal alignment call Bonus: Experience with Salesforce, Slack, Outreach, Churnzero, Highspot, ZoomInfo, or Clari.
In this role, you'll own a book of high-value accounts and partner closely with Account Executives to help customers realize value fast, grow intelligently, and renew confidently. You'll act as the human layer in a digital-first platform: building relationships, uncovering business needs, and helping customers connect their use of Vyond to real-world business outcomes.
You'll serve as the strategic point of contact for customer onboarding, adoption, stakeholder engagement, and value realization: surfacing opportunities for growth and enabling Sales to take action. Our best CSMs are commercially curious, outcome-driven, and excellent at managing up, across, and with customers.
Responsibilities
Act as the strategic voice of the customer, internally and externally, ensuring customer goals, blockers, and expansion signals are clearly captured and actioned by Sales and Product teams Host structured QBRs and executive check-ins to align Vyond capabilities with customer initiatives, using a business-value-first approach (not feature demos). Guide customers in measuring success, help them define and track KPIs in their own systems (e.g., LMS completion, support deflection, internal adoption). Work with Account Executives to identify opportunities and timing triggers for growth, including new stakeholder entry, cross-functional usage, or underutilized credits. Own the onboarding and activation motion across named accounts, ensuring customers see time-to-value in under 30 days and hit expansion-readiness by Day 90. Run post-onboarding enablement plays (custom trainings, workflow mapping, change management coaching) to increase product stickiness and executive visibility. Proactively engage customers with usage insights, product updates, and relevant roadmap previews, framing each conversation around impact and ROI. Maintain high-touch relationships across customer roles, end user to executive sponsor, so customers see Vyond as an extension of their team, not just a tool. Share learnings acrossthew org: flag what's working, document what's not, and bring customer needs to life in sales, product, and marketing strategy sessions. Partner with Sales to execute CSM-led moments that matter: internal launches, pilot recaps, pre-renewal alignment calls...that create urgency and strengthen retention. requirements
3-7 years of experience in a customer-facing, strategic customer success, account management, or solution consulting role, ideally in B2B SaaS, enablement tech, or productivity platforms. Proven track record of owning a book of business and working with Sales to grow accounts, renew with confidence, and defend against churn. Commercial curiosity: you don't close deals, but you know how to spot expansion triggers, manage timelines, and align value delivery to revenue moments. Comfortable running QBRs with executives and uncovering business objectives, blockers, and internal politics without losing sight of day-to-day usage. Familiarity with GTM motions where Sales owns revenue and CS owns readiness. You don't need to pitch, but you do need to build the path to the pitch. Strong in structured discovery, mapping value to business outcomes, and asking the second question (not just "how's it going?"). Excellent project manager who can juggle onboarding, training, usage reporting, and roadmap alignment across 100 - 300 accounts simultaneously. Confident navigating org complexity. You know how to escalate politely, work cross-functionally, and ensure no customer gets stuck waiting for answers. A systems thinker: you know what information Sales, Product, and Marketing need, and you log and communicate like someone who knows it matters. Strong written and verbal communication skills; you can switch easily from a CSM-to-user training session to a CSM-to-CXO renewal alignment call Bonus: Experience with Salesforce, Slack, Outreach, Churnzero, Highspot, ZoomInfo, or Clari.