A Groundworks Company
A1 Sewer & Drain,
A Groundworks Company, is seeking talented
Customer Service Representatives
to join our tribe in
Virginia Beach, VA!
A1 Customer Service Representatives
are the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution.
You will handle inbound and warm outbound calls (no cold calling!) to schedule plumbing service appointments for new and existing customers. Typical earnings of $18-20/hr
($14/hr base + $3 booking bonus per appointment scheduled with NO limit! Average = 2 appts/hr).
Open availability within our hours of operation is required (Mon-Fri 7am-8pm, Sat 7am-7pm, Sun 8am-5:30pm).
Evenings and weekends
within these hours are worked on a rotating basis.
Job Responsibilities:
No cold calling! Handle inbound and warm outbound calls booking appointments for service in our plumbing division.
Reschedule appointments as necessary.
Maintain customer information within company software.
All other duties as necessary.
Qualifications
Must be positive and motivated with excellent phone communications skills
Ability to adapt quickly to changes in work strategy.
Must be comfortable using computers.
Must have the ability to work rotating evenings and weekends as required within our hours of operation (Mon-Fri 7am-8pm, Sat 7am-7pm, Sun 8am-5:30pm).
Requirements
Full-time
Onsite at our corporate office in Virginia Beach, VA
What we provide for our employees
Competitive base compensation with lucrative bonus potential
Equity ownership in the nation's largest and fastest growing foundation repair and water management company
The best-in-class training programs
Advanced leadership training opportunities
Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods
Paid time off including 6 holidays after applicable waiting period
Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset - their home.
When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.
A Groundworks Company, is seeking talented
Customer Service Representatives
to join our tribe in
Virginia Beach, VA!
A1 Customer Service Representatives
are the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution.
You will handle inbound and warm outbound calls (no cold calling!) to schedule plumbing service appointments for new and existing customers. Typical earnings of $18-20/hr
($14/hr base + $3 booking bonus per appointment scheduled with NO limit! Average = 2 appts/hr).
Open availability within our hours of operation is required (Mon-Fri 7am-8pm, Sat 7am-7pm, Sun 8am-5:30pm).
Evenings and weekends
within these hours are worked on a rotating basis.
Job Responsibilities:
No cold calling! Handle inbound and warm outbound calls booking appointments for service in our plumbing division.
Reschedule appointments as necessary.
Maintain customer information within company software.
All other duties as necessary.
Qualifications
Must be positive and motivated with excellent phone communications skills
Ability to adapt quickly to changes in work strategy.
Must be comfortable using computers.
Must have the ability to work rotating evenings and weekends as required within our hours of operation (Mon-Fri 7am-8pm, Sat 7am-7pm, Sun 8am-5:30pm).
Requirements
Full-time
Onsite at our corporate office in Virginia Beach, VA
What we provide for our employees
Competitive base compensation with lucrative bonus potential
Equity ownership in the nation's largest and fastest growing foundation repair and water management company
The best-in-class training programs
Advanced leadership training opportunities
Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods
Paid time off including 6 holidays after applicable waiting period
Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset - their home.
When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.