Hope Enterprise Corporation
Teller
HOPE Overview: HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. The Teller is responsible for processing various financial transactions for members, including deposits, withdrawals, and payments. They ensure the accuracy of all transactions, maintain a balanced cash drawer, and provide excellent member service. Tellers also promote HOPE products and services to meet customer needs and support the bank's sales goals. They play a crucial role in maintaining customer satisfaction and trust. Confidentiality is involved, and sensitive situations may be handled. This position is in the HOPE branch network's various locations. Essential Functions: Prepare and process teller transactions efficiently and effectively Adhere to established cash handling and balancing procedures Provide service excellence to all stakeholders Achieve monthly growth and retention targets per individual Retail Work Plan Adhere to all HOPE policies, procedures, and security protocols Adhere to all regulatory compliance requirements Perform general administrative duties such as attending meetings, report production, etc. Perform other duties as assigned Accountability for Business Results: Cross-sell HOPE products Specified Authority Level: Access to teller drawer balance up to $10,000, exact value to be assigned Access to vault with one member of management present Competencies/Skills: Attention to Detail
Taking responsibility for a thorough and detailed method of working. Customer Focus
Knowing the (internal and external!) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. Integrity
Upholding generally accepted social and ethical standards in job
related activities and behaviors. Organizational Awareness
Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. Results Orientation
Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance. Teamwork
Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. Desired Qualifications: Highschool diploma or GED required 2+ years of experience of cash handling and customer service experience Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
HOPE Overview: HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. The Teller is responsible for processing various financial transactions for members, including deposits, withdrawals, and payments. They ensure the accuracy of all transactions, maintain a balanced cash drawer, and provide excellent member service. Tellers also promote HOPE products and services to meet customer needs and support the bank's sales goals. They play a crucial role in maintaining customer satisfaction and trust. Confidentiality is involved, and sensitive situations may be handled. This position is in the HOPE branch network's various locations. Essential Functions: Prepare and process teller transactions efficiently and effectively Adhere to established cash handling and balancing procedures Provide service excellence to all stakeholders Achieve monthly growth and retention targets per individual Retail Work Plan Adhere to all HOPE policies, procedures, and security protocols Adhere to all regulatory compliance requirements Perform general administrative duties such as attending meetings, report production, etc. Perform other duties as assigned Accountability for Business Results: Cross-sell HOPE products Specified Authority Level: Access to teller drawer balance up to $10,000, exact value to be assigned Access to vault with one member of management present Competencies/Skills: Attention to Detail
Taking responsibility for a thorough and detailed method of working. Customer Focus
Knowing the (internal and external!) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. Integrity
Upholding generally accepted social and ethical standards in job
related activities and behaviors. Organizational Awareness
Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. Results Orientation
Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance. Teamwork
Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. Desired Qualifications: Highschool diploma or GED required 2+ years of experience of cash handling and customer service experience Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.