Government Jobs
Customer Service Representative 1 (Macon, GA)
Government Jobs, Macon, Georgia, United States, 31201
Job Title
Georgia Department of Public Health (GA) Job Responsibilities
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. Primary Duties & Responsibilities: Enter data and/or process documents and records. Maintains HIPAA standards related to Privacy and Security. Provide outstanding customer service. Answering phone calls Verifying Insurance and eligibility Scheduling appointments May be assigned to assist in other counties in the district. Responds to Public Health Emergencies. Minimum Qualifications
High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required. Preferred Qualifications: Previous employment with any state's Department of Public Health or a County Board of Health. Completion of an associate degree in a related field from an accredited college or university. (Please mail or bring a copy of College Transcript or Diploma to Interviewmust have official transcript prior to start date) Business Technology diploma or higher degree in Business Administration or related field One or more years of experience performing complex office/administrative duties One or more years of experience using Microsoft Office Suite + Office Bilingual (Spanish/English) Additional Information
The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break. Employment Information: State of Georgia employees are subject to the rules of the State Personnel Board regarding salary. DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials. The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check. Relocation assistance is not provided. In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department. ADA Statement: DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email
DPH-HR@dph.ga.gov . DPH is an Equal Opportunity Employer
Georgia Department of Public Health (GA) Job Responsibilities
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. Primary Duties & Responsibilities: Enter data and/or process documents and records. Maintains HIPAA standards related to Privacy and Security. Provide outstanding customer service. Answering phone calls Verifying Insurance and eligibility Scheduling appointments May be assigned to assist in other counties in the district. Responds to Public Health Emergencies. Minimum Qualifications
High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required. Preferred Qualifications: Previous employment with any state's Department of Public Health or a County Board of Health. Completion of an associate degree in a related field from an accredited college or university. (Please mail or bring a copy of College Transcript or Diploma to Interviewmust have official transcript prior to start date) Business Technology diploma or higher degree in Business Administration or related field One or more years of experience performing complex office/administrative duties One or more years of experience using Microsoft Office Suite + Office Bilingual (Spanish/English) Additional Information
The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break. Employment Information: State of Georgia employees are subject to the rules of the State Personnel Board regarding salary. DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials. The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check. Relocation assistance is not provided. In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department. ADA Statement: DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email
DPH-HR@dph.ga.gov . DPH is an Equal Opportunity Employer