THE COURTHOUSE
Customer Service Associate CSA Full Time
THE COURTHOUSE, New Braunfels, Texas, United States, 78130
Position Overview:
The Customer Service Associate (CSA) is responsible for directly interacting with customers to
address inquiries and provide information about all padel, pickleball, and entertainment
services. The CSA is a key player in ensuring customer satisfaction by maintaining positive
customer relationships, ensuring their needs are met with a high level of service and
professionalism; often handling interactions in person, through phone, email, or live chat via
WhatsApp. On the day to day, the CSA also processes customer orders, via our booking and
POS systems, and works closely with the coaches and marketing coordinators to stay up to
date with all sports and entertainment offerings.
Key responsibilities:
● Customer Interaction: Answering customer calls, emails, and live chat inquiries promptly
and efficiently.
● Product & Service Knowledge: Staying updated on all sports and entertainment
programs, as well as pro-shop pricing and product features to accurately answer
customer questions.
● Order Processing: Taking customer orders, verifying details, and processing payments
accurately, via our booking and POS systems.
● Customer Account Management: Maintaining customer records and updating information
as needed.
● Sales Support: Providing information about S&E promotions, and suggesting specific
padel and pickleball products to clients.
● Issue Resolution: Identifying customer issues, troubleshooting problems, and finding
appropriate solutions to resolve complaints effectively.
● Complaint Handling: De-escalating frustrated customers, listening to concerns, and
finding solutions to address complaints.
● Customer Feedback: Gathering customer feedback and reporting trends of the GM,
coaches, and Marketing Coordinator, to improve service quality.
● Groundskeeping: Securing and storing furniture, fixtures and equipment around courts
and entertainment areas before closing. Turning off all outdoor patio lights and fans
before closing.
Preferred skills and qualifications:
● Customer service orientation: Genuine desire to help customers and provide a positive
experience is a MUST.
● Excellent communication skills: Ability to clearly and effectively communicate information
both verbally and in writing.
● Active listening skills: Attentively listening to customer concerns and understanding their
needs
● Problem-solving abilities: Analyzing situations, identifying root causes, and finding
solutions to customer issues.
● Patience and empathy: Ability to remain calm and understanding when dealing with
frustrated customers.
● Attention to detail: Ensuring accuracy when processing customer information and
transactions.
● Adaptability: Flexibility to handle diverse customer inquiries and situations.
● Technical proficiency: Familiarity with company software and systems used to manage
customer interactions. Prior experience with G-Suite, Square, PlayByPoint and
WhatsApp is a PLUS.
● Sports & Entertainment: Familiarity with padel, pickleball and other sports is a preferred.
Student-athletes encouraged to apply!
● Maintenance: MUST be willing to help with basic maintenance and groundskeeping
tasks as needed.
Perks & Benefits:
● Health Care Benefits
● Paid Time Off (PTO)
● Free company swag!
● Employee discounts and other perks!
● Fun work environment.
The Customer Service Associate (CSA) is responsible for directly interacting with customers to
address inquiries and provide information about all padel, pickleball, and entertainment
services. The CSA is a key player in ensuring customer satisfaction by maintaining positive
customer relationships, ensuring their needs are met with a high level of service and
professionalism; often handling interactions in person, through phone, email, or live chat via
WhatsApp. On the day to day, the CSA also processes customer orders, via our booking and
POS systems, and works closely with the coaches and marketing coordinators to stay up to
date with all sports and entertainment offerings.
Key responsibilities:
● Customer Interaction: Answering customer calls, emails, and live chat inquiries promptly
and efficiently.
● Product & Service Knowledge: Staying updated on all sports and entertainment
programs, as well as pro-shop pricing and product features to accurately answer
customer questions.
● Order Processing: Taking customer orders, verifying details, and processing payments
accurately, via our booking and POS systems.
● Customer Account Management: Maintaining customer records and updating information
as needed.
● Sales Support: Providing information about S&E promotions, and suggesting specific
padel and pickleball products to clients.
● Issue Resolution: Identifying customer issues, troubleshooting problems, and finding
appropriate solutions to resolve complaints effectively.
● Complaint Handling: De-escalating frustrated customers, listening to concerns, and
finding solutions to address complaints.
● Customer Feedback: Gathering customer feedback and reporting trends of the GM,
coaches, and Marketing Coordinator, to improve service quality.
● Groundskeeping: Securing and storing furniture, fixtures and equipment around courts
and entertainment areas before closing. Turning off all outdoor patio lights and fans
before closing.
Preferred skills and qualifications:
● Customer service orientation: Genuine desire to help customers and provide a positive
experience is a MUST.
● Excellent communication skills: Ability to clearly and effectively communicate information
both verbally and in writing.
● Active listening skills: Attentively listening to customer concerns and understanding their
needs
● Problem-solving abilities: Analyzing situations, identifying root causes, and finding
solutions to customer issues.
● Patience and empathy: Ability to remain calm and understanding when dealing with
frustrated customers.
● Attention to detail: Ensuring accuracy when processing customer information and
transactions.
● Adaptability: Flexibility to handle diverse customer inquiries and situations.
● Technical proficiency: Familiarity with company software and systems used to manage
customer interactions. Prior experience with G-Suite, Square, PlayByPoint and
WhatsApp is a PLUS.
● Sports & Entertainment: Familiarity with padel, pickleball and other sports is a preferred.
Student-athletes encouraged to apply!
● Maintenance: MUST be willing to help with basic maintenance and groundskeeping
tasks as needed.
Perks & Benefits:
● Health Care Benefits
● Paid Time Off (PTO)
● Free company swag!
● Employee discounts and other perks!
● Fun work environment.