ACRT, Inc. is hiring: Call Center Representative | Texas in Lubbock

About The Team

At Bermex, we put value on our customer relationships. We\'re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. We are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About the Role

The Call Center Representative/Dispatcher reports to the Meter Services Supervisor at Bermex. This position plays a key role in sending daily utility jobs to field service techs via computer for residential and/or commercial accounts. This position involves calling utility customers and scheduling appointments for gas meter exchanges and dispatching those accounts to the appropriate customer. This role requires a high degree of organization, excellent attention to detail, and exceptional communication skills.

Salary Transparency: Pay for this role is at $20/hour.

What You\'ll Do

• Call utility customers to schedule appointments for gas meter exchanges.
• Dispatch utility jobs to field service techs first thing in the morning and periodically throughout the day.
• Possess excellent communication skills for dealing with field service techs and customers.
• Ability to intensely focus on multiple tasks throughout the day.
• Route work to field service technicians by dispatching work orders to a handheld device.
• Maintain excellent organization to sort and send field service work orders to techs in the field.
• Have good working knowledge of computers and software systems to send, receive, and review orders.
• Manage inbound and outbound calls in a timely manner; follow communication scripts for different topics.
• Assist with administrative and other duties as assigned.

About You

Must haves:

• Education: High School Diploma or GED.
• Minimum one year of experience in industry-specific knowledge and/or related experience (e.g., customer service, call center).
• Valid Driver's License.
• Reliable transportation to and from work location.
• Ability to operate office equipment daily.
• Ability to take and pass a background and pre-employment drug screen.

Nice to haves:

• Post high school/GED classes or degree.
• Experience: 2 or more years of experience in industry-specific knowledge and/or related experience (e.g., customer service, call center).

Your Skills:

• PC skills using Outlook, Word, and Excel.
• Professional and tactful communication with customers.
• Good active listening skills.
• Ability to work independently in the absence of a supervisor.
• Good judgment and decision-making in accordance with policies and procedures.
• Follow oral and written instructions.
• Provide accurate documentation to management.
• Experience in call center operations or customer service is preferred.
• Ability to handle high volume of calls and maintain a professional demeanor.
• Strong problem-solving skills and ability to handle difficult customer situations.

• Physical Abilities or Demands: Sedentary work; ability to sit for long periods. Lift 10 pounds on occasion. Clear communication and ability to follow instructions.

This role would not be a good fit if

• Do not enjoy working independently.
• Are not flexible and do not enjoy adapting to your current work schedule or routine.
• Do not have adequate planning and time management skills.

Drug/Alcohol Testing

• Drug/alcohol testing is required.
• Drug/alcohol testing required per non-regulatory requirements for employees working with water, electric or meters.
• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters.

Benefits

• Health and Safety: Group health plans including medical/prescription, dental, vision and other coverage options; company paid life insurance, AD&D, short and long-term disability.
• Flexible Spending Accounts or Health Savings Account with company match.
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members.
• Retirement: Automatic enrollment in ESOP at no cost; Roth or Traditional 401(k) with company match.
• PTO Plans (after 90 completed days): Paid Vacation, Paid Holidays, Paid Wedding Day, Veterans Day paid time off.
• Paid Sick Time (New York based positions ONLY).
• Perks/Allowances: Company vehicle for driver-based positions; Gas card for company vehicle; Company-provided cell phone or mobile allowance (if applicable).
• Boot allowance from approved vendors; Daily per diem for travel-based positions.

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

Equal Opportunity

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com. Requests for accommodation will be considered on a case-by-case basis. The contractor will not discharge or discriminate against employees who inquire about pay according to 41 CFR 60-1.35(c).