GlossGenius is hiring: IT Support Engineer in New York

Overview

GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.

Over 100,000 small business owners rely on GlossGenius every day to run their operations. GlossGenius combines fintech, SMB software, and a consumer brand in one platform.

About the Role

As an IT Support Engineer at GlossGenius, you will balance tactical problem-solving with strategic thinking to ensure our employees have the tools they need to succeed. Your primary focus will be delivering excellent customer service to our employees while providing hardware and software support and building strong customer relationships. You will identify and implement technology solutions to meet the needs of the business and maintain thorough, up-to-date documentation for IT processes and employee-facing resources. You must demonstrate a strong sense of urgency around solving our employees’ technological challenges.

You will report to the IT Manager. You must be commutable to our NYC headquarters and operate in a hybrid model.

What You’ll Do

• Deliver top-tier customer service by efficiently resolving hardware and software issues based on existing IT and Security processes
• Manage the full employee lifecycle, including equipment deployment, account creation, and software management for onboarding and offboarding
• Provide user support for issues through Apple hardware and software, Google Workspace, and a large portfolio of SaaS applications
• Field access requests and maintain proper access to internal tools and resources
• Maintain and support conference room equipment to ensure seamless collaboration in a hybrid environment
• Drive greater efficiency for the hybrid team by evaluating and implementing new tooling and optimizing existing systems
• Collaborate with cross-functional teams to identify opportunities where AI can enhance productivity and the digital workplace
• Serve in an on-call capacity and assist in production issues when necessary

What We’re Looking For

• A minimum of 3 years of IT support experience, including at least 1 year in an in-person environment
• Proven experience with Mac OS and Google Workspace, including troubleshooting common issues
• Solid understanding of IT fundamentals and data security practices with a security-first mindset
• Familiarity with AI tools and concepts for productivity and digital workplace enhancement
• Experience installing and supporting conferencing equipment
• Proficiency in a command line environment (e.g., bash or zsh)
• Experience maintaining or managing users and applications in Okta or other IAM platforms; Jira administration is a plus
• MDM experience with Jamf, Kandji, or other Mac-focused MDMs is a plus
• Some scripting or programming experience is a plus
• Flexible PTO and competitive health & dental insurance options
• Fertility and adoption benefits; generous parental leave policy
• 401k eligibility from day 1
• Professional development stipend for approved learning expenses
• Dependent Care FSA and home office support

Salary: The starting base salary for this role in New York is between $95,000 - $115,000 plus target equity and benefits, with the final offer based on skills, experience, location, and education. Eligible to participate in GlossGenius’s equity plan and benefits within total rewards.

GlossGenius is an Equal Opportunity and Affirmative Action Employer. We celebrate differences and are committed to a workplace where all employees feel supported and empowered to do their best work.

Voluntary self-identification is requested for government reporting purposes. Participation is voluntary, confidential, and will not affect hiring decisions. If you have questions about the process, please contact our HR team.