Overview
At Labcorp, we are a global leader in advancing health and powering clear, confident decisions through science, technology, and innovation. Our IT teams play a critical role in ensuring reliable operations across our nationwide laboratories and facilities.
We are seeking an IT Specialist to join our North Central Division IT support team, providing essential technical expertise for Internal Labcorp Staff.
Position
The IT Specialist will provide first-line technical support to end-users, laboratories, and branch locations throughout the North Central Division. This role requires strong team and customer communication skills, troubleshooting skills, and the ability to resolve hardware, software, and networking issues.
This hybrid position offers a balanced schedule of a minimum of three in-office days at an assigned location in Cincinnati, OH, supporting both collaboration and flexibility.
Key Duties & Responsibilities
- Provide first-level technical support for Windows desktops/laptops, local and network printing, networks (LAN, WAN, WLAN), and specialty/proprietary lab systems.
- Support daily operations of the North Central Divisional IT infrastructure across 10,000+ devices.
- Troubleshoot and resolve technical issues completely and accurately; provide training to end-users as needed.
- Process hardware/software requests including ordering, setup, installation, and testing.
- Collaborate and route advanced/second-level system issues to the appropriate internal teams.
- Support networking and infrastructure as smart hands within divisional boundaries.
- Assist with specialty laboratory system support and configuration.
- Hybrid onsite and home office work with 25% travel to locations; some overnight stays required.
Schedule & Work Conditions
- Standard hours: 8:00 AM – 5:00 PM (exempt/salaried role).
- Extra hours may be required based on business needs.
- 25% travel, including overnight stays.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent work experience.
- 2+ years of experience providing desktop, network, or IT support in a corporate or laboratory environment.
- Strong knowledge of Windows OS, Microsoft Office Suite, and networking (LAN/WAN/WLAN).
- Experience with networking, hardware/software installation, setup, and troubleshooting.
- Excellent communication skills and customer service orientation.
- Ability to work within a team environment and independently while prioritizing multiple tasks in a high-demand environment.
Preferred Qualifications
- Experience supporting laboratory or healthcare IT systems.
- Familiarity with specialty or proprietary lab applications.
- Previous experience in a large-scale, multi-location IT support environment.
Application Window
Application window closes 9/21/2025.
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits
Labcorp offers comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN and Part Time employees may participate in the 401(k) Plan. For more detailed information, please review the Benefits information.
Equal Opportunity
Labcorp is proud to be an Equal Opportunity Employer. We value inclusion and belonging and do not tolerate harassment or discrimination of any kind. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or any other legally protected characteristic. Applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
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