IT Help Desk Support Job at Innova Solutions in Denver

Overview

A client of Innova Solutions is immediately hiring for a Desktop Support Analyst.

Position Type : Contract-Full Time

Duration : 12+ Months

Location : Denver, CO (Hybrid – 3 or 4 Days in a Week Onsite)

Job Description : We are seeking a skilled and motivated IT Support Technician with expertise in Hybrid Helpdesk and Desktop Support to join our growing IT team. The ideal candidate will provide technical support for both remote (helpdesk) and on-site (desktop) environments, assisting employees with their IT-related issues and ensuring smooth day-to-day operations. This role requires a balance of customer service, technical troubleshooting, and proactive support for both hardware and software systems.

Responsibilities

• Helpdesk Support (Remote): Field calls as needed from end users as part of the helpdesk phone queue; respond to user requests for technical assistance via phone, email, chat, or helpdesk ticketing system.
• Troubleshoot and resolve issues related to software, hardware, networking, and peripherals in a remote capacity.
• Guide users through step-by-step solutions, ensuring minimal disruption to their workflow.
• Track, prioritize, and document helpdesk tickets to ensure timely resolution; collaborate with team members to escalate complex issues when necessary.
• Participate in day-to-day operational IT Operations by monitoring and responding to incidents through the incident tracking system.
• Desktop Support (On-site): Provide hands-on support for desktop and laptop computers, mobile devices, printers, and other office equipment.
• Install, configure, and maintain operating systems (Windows, macOS, Linux) and essential software applications.
• Perform routine maintenance and upgrades on hardware and software systems to ensure performance and security.
• Assist in managing user accounts and permissions via Active Directory, Office 365, and other relevant systems.
• Set up new workstations, including hardware setup, software installation, and network configurations.
• Equipment and Network Maintenance: Diagnose and resolve network connectivity issues, working closely with network administrators when necessary; maintain and monitor systems to identify issues before they escalate.
• Provisioning and tracking of company issued equipment from first delivery to return; oversee and participate in projects (e.g., upgrades, hardware/software installations).
• Customer Service & Communication: Communicate with stakeholders to understand requirements; explain solutions clearly to non-technical users; provide technical guidance and training; maintain a high level of customer service.
• Documentation & Reporting: Maintain accurate records of support requests, troubleshooting steps, and solutions; document system changes and procedures; generate reports on recurring issues and performance; compile data for management; create knowledge articles.

Qualifications

• Education: Relevant certifications (CompTIA A+, Network+, Microsoft Certified, etc.) are a plus.
• Experience: 2+ years in IT Support, including helpdesk and desktop support; experience with remote desktop tools, helpdesk ticketing systems, and diagnostic software; hardware troubleshooting (desktops, laptops, printers).
• Familiarity with Windows and macOS operating systems.
• Technical Skills: Proficiency in diagnosing and resolving common technical issues (software, hardware, network); experience with Windows 11, Office 365, and remote desktop services; understanding of TCP/IP, DNS, DHCP and security best practices.
• Soft Skills: Strong problem-solving, excellent verbal and written communication, ability to work independently and in a team; strong customer service mindset and patience with users of all levels.
• Preferred Qualifications: Associate’s degree in IT, Computer Science, or related field; experience in a hybrid IT environment; knowledge of cloud technologies (Azure, AWS).

Working Conditions

• Physical Requirements: Ability to lift and transport moderately heavy equipment (up to 50 lbs).
• Work Environment: Hybrid - combination of remote and on-site in an office setting.

The ideal candidate will have Windows, Linux, Active Directory, and troubleshooting skills.

How to Apply

Qualified candidates should APPLY NOW for immediate consideration. Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. A referral bonus program is available for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Contact

YOUR NAME : Pushkar Chaurasiya

PHONE : 218-288-1505

EMAIL : pushkar.chaurasiya@innovasolutions.com

Pay Range & Benefits

Pay Range: Pay range offered to a successful candidate will be based on education, work experience, location, job duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) including medical & pharmacy, dental/vision, 401(k), HSA/FSA, life insurance, disability, and other leaves; EAP.

About Innova Solutions

Founded in 1998 and headquartered in Atlanta, GA, Innova Solutions employs approximately 50,000 professionals worldwide and has substantial client delivery across NA, Asia, and Europe.

Note on Recognitions: Forbes Best Employers for New Grads (2024); U.S. News & World Report Best Companies to Work For (2024-2025); and other listings cited in the original posting.

Legal

Innova Solutions is an Equal Opportunity Employer and prohibits unlawful discrimination and harassment. If you need a reasonable accommodation during the job search or application process, please contact us. Innova Solutions (HireGenics/Volt) complies with applicable laws and fair chance hiring where required.