BVI Medical
Customer Service Representative - Contacts and IOLs
BVI Medical, Sarasota, Florida, United States, 34277
Job Requisition Name
Customer Service Representative - Contacts and IOLs
Job Requisition No VN8189
Work Location Name USA - Sarasota
Worker Basis Full Time
Worker Type Employee
Applications Close Date Aug 15, 2025
Purpose
About Us We are a leading ophthalmic device company specializing in both
custom-engineered soft contact lenses
within the world of optometry and
premium intraocular lenses (IOLs)
for ophthalmic surgery. As we expand and our lens offerings in our Sarasota site, we are seeking a
Customer Service Representative
to support both product lines. This role offers significant growth opportunities as the team transitions to a more integrated lens service model. Position Overview This role will begin with a primary focus on
custom soft contact lenses , developing a strong foundation in
optometric product specifications, eye anatomy, and order engineering processes . Over time, the
representative will transition into supporting the premium IOL product launch , managing
surgical lens orders, consignment inventory, and customer relationships . This is a unique opportunity to gain expertise across both optometry and ophthalmology while shaping the future of our
service team in Sarasota.
Key Responsibilities
Custom Contact Lens Support (Initial Focus - Optometry)
Process and manage orders for
custom soft contact lenses , ensuring precision in product specifications and order fulfillment Work closely with manufacturing teams to facilitate
engineer-to-order
lens production Develop expertise in
lens parameters, fitting guidelines, and optometric terminology Assist
optometrists and eye care professionals
with product selection, order inquiries, and troubleshooting Maintain detailed records in ERP and CRM systems to track customer interactions and product performance Premium IOL Support (Transitioning Focus - Ophthalmology)
Participate in
specialized training on premium IOLs following new product launch in the US Market , including surgical applications, industry standards and relationships with providers Support the
US premium IOL product launch
by managing
order processing, consignment inventory, and customer requests Act as a key liaison between the company, sales teams, and
key opinion leaders (KOLs) in ophthalmology Gather and track
customer feedback
to refine service and collaboration between internal teams Assist in creating
training materials and onboarding programs
for customers and internal teams as the product line expands Growth & Team Evolution
Be part of the
the evolution of a dedicated service team , integrating
optometry (custom soft lenses) and ophthalmology (IOLs) into a unified customer service model Gain
multi-product expertise
and the opportunity to
advance into specialized roles
as the team expands Participate in
cross-training
and
team development initiatives
to build comprehensive knowledge across
both product lines
Qualification
Qualifications
Bachelor's degree
in business, healthcare administration, or a related field preferred 2+ years of customer service experience , preferably in medical devices, optometry, or healthcare Experience with
ERP and CRM systems
(e.g., SAP, Oracle, IFS, Salesforce, Hubspot) Strong analytical and problem-solving skills, with
high attention to detail Excellent
written and verbal communication skills Ability to
learn and apply complex optometric and ophthalmic product specifications Prior experience in
optometry, contact lenses, or surgical devices
is a plus Required Skills
Proficiency in
Microsoft Office Suite
(Excel, Word, PowerPoint, Outlook) Strong organizational ability to
manage shifting priorities
between product lines Comfortable working with
technical product data
and translating it into customer-friendly guidance Professional and
customer-focused approach
to problem resolution Work Environment
Hybrid role , with
on-site training required
initially and for key meetings/events and 2 days in office per week Fast-paced,
evolving team environment
with significant
growth opportunities What We Offer
Comprehensive training
in both
custom contact lenses (optometry)
and
premium IOLs (ophthalmology) Career development opportunities
across multiple product lines and functions Competitive salary and benefits
package
Company
BVI® is refocusing the future of vision.
As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries.
We've set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept - taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.
Learn more at www.bvimedical.com
Job Requisition No VN8189
Work Location Name USA - Sarasota
Worker Basis Full Time
Worker Type Employee
Applications Close Date Aug 15, 2025
Purpose
About Us We are a leading ophthalmic device company specializing in both
custom-engineered soft contact lenses
within the world of optometry and
premium intraocular lenses (IOLs)
for ophthalmic surgery. As we expand and our lens offerings in our Sarasota site, we are seeking a
Customer Service Representative
to support both product lines. This role offers significant growth opportunities as the team transitions to a more integrated lens service model. Position Overview This role will begin with a primary focus on
custom soft contact lenses , developing a strong foundation in
optometric product specifications, eye anatomy, and order engineering processes . Over time, the
representative will transition into supporting the premium IOL product launch , managing
surgical lens orders, consignment inventory, and customer relationships . This is a unique opportunity to gain expertise across both optometry and ophthalmology while shaping the future of our
service team in Sarasota.
Key Responsibilities
Custom Contact Lens Support (Initial Focus - Optometry)
Process and manage orders for
custom soft contact lenses , ensuring precision in product specifications and order fulfillment Work closely with manufacturing teams to facilitate
engineer-to-order
lens production Develop expertise in
lens parameters, fitting guidelines, and optometric terminology Assist
optometrists and eye care professionals
with product selection, order inquiries, and troubleshooting Maintain detailed records in ERP and CRM systems to track customer interactions and product performance Premium IOL Support (Transitioning Focus - Ophthalmology)
Participate in
specialized training on premium IOLs following new product launch in the US Market , including surgical applications, industry standards and relationships with providers Support the
US premium IOL product launch
by managing
order processing, consignment inventory, and customer requests Act as a key liaison between the company, sales teams, and
key opinion leaders (KOLs) in ophthalmology Gather and track
customer feedback
to refine service and collaboration between internal teams Assist in creating
training materials and onboarding programs
for customers and internal teams as the product line expands Growth & Team Evolution
Be part of the
the evolution of a dedicated service team , integrating
optometry (custom soft lenses) and ophthalmology (IOLs) into a unified customer service model Gain
multi-product expertise
and the opportunity to
advance into specialized roles
as the team expands Participate in
cross-training
and
team development initiatives
to build comprehensive knowledge across
both product lines
Qualification
Qualifications
Bachelor's degree
in business, healthcare administration, or a related field preferred 2+ years of customer service experience , preferably in medical devices, optometry, or healthcare Experience with
ERP and CRM systems
(e.g., SAP, Oracle, IFS, Salesforce, Hubspot) Strong analytical and problem-solving skills, with
high attention to detail Excellent
written and verbal communication skills Ability to
learn and apply complex optometric and ophthalmic product specifications Prior experience in
optometry, contact lenses, or surgical devices
is a plus Required Skills
Proficiency in
Microsoft Office Suite
(Excel, Word, PowerPoint, Outlook) Strong organizational ability to
manage shifting priorities
between product lines Comfortable working with
technical product data
and translating it into customer-friendly guidance Professional and
customer-focused approach
to problem resolution Work Environment
Hybrid role , with
on-site training required
initially and for key meetings/events and 2 days in office per week Fast-paced,
evolving team environment
with significant
growth opportunities What We Offer
Comprehensive training
in both
custom contact lenses (optometry)
and
premium IOLs (ophthalmology) Career development opportunities
across multiple product lines and functions Competitive salary and benefits
package
Company
BVI® is refocusing the future of vision.
As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries.
We've set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept - taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.
Learn more at www.bvimedical.com