Halekulani
Overview
Banquet - Bartender (On-Call) at Halekulani Position summary: The Banquet Bartender is responsible for providing exceptional guest service, taking food and beverage orders, and preparing and serving alcoholic and non-alcoholic beverages to guests in a courteous and efficient manner according to hotel specifications. Maintain stock, supplies and cleanliness of the Banquet bar and equipment. Responsibilities
Greet and acknowledge all arriving/departing guests. Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. Know the correct maintenance and use of equipment; use only intended equipment. Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy or what time of day. Maintain positive guest relations and be familiar with all hotel services/features and local attractions to respond accurately to guest inquiries. Resolve guest complaints; if unable, refer to Banquet Manager or Captains. Monitor and maintain cleanliness, sanitation, and organization of the assigned work areas. Maintain complete knowledge of service requirements for assigned functions, including liquor brands, beverages, prices, glassware, preparation methods, garnishes, group name, event type and attendance, hours of service, special requests, and VIPs. Adhere to state liquor regulations, particularly prohibiting service to minors, intoxicated persons, and drunk driving. Obtain and secure the assigned bank; ensure accuracy of contracted monies. Complete opening side duties: check quality and set up stock; requisition supplies; transport to the bar; stock ice; garnish; stock glassware and paper supplies; prepare mixes; check bar equipment and refrigeration; set up in the assigned function area; ensure security of bar supplies. Take guest orders using suggestive/up-selling techniques; ensure cash bar drinks are paid to Cashiers and collect drink tickets as required. Prepare drinks according to recipes; provide club service for designated beverages when specified; serve drinks to guests; collect drink tickets as required. Open, serve and collect payment/tickets for wine/champagne bottles as specified. Maintain cleanliness of bar and surroundings; replace ashtrays; remove soiled wares; communicate replenishment needs promptly; seek proper authorization for additional payments. Communicate last call and closing time to guests, Banquet Supervisor, and Servers. Break down the bar; transport and store supplies; complete consumption reports and ensure proper documentation (bottle transfer slips, spill sheets). Maximize usage of supplies to meet beverage cost targets and prevent waste; handle chemicals per OSHA regulations and hotel requirements. Complete closing side duties: store reusable goods, drain ice bins, return unused glasses, clean surfaces and equipment, and secure all liquor, beers, wines, and storage areas; remove trash. Perform other duties as required or assigned. Supervisory Requirements
Reports To: Banquet Manager; Banquet Lead Captain / Banquet Relief Manager; Banquet Senior Captain; Banquet Captains. Supervises: None. Education/Experience
Minimum of 21 years of age to serve alcoholic beverages. Minimum 2 years of experience as a Bartender or Bar Back. High school diploma or equivalent; prior banquet service and guest relations experience preferred. Any combination of education and experience that provides the knowledge, skills, and abilities to perform the essential functions. Licenses/Certifications
Liquor Commission Card and certification from an alcohol awareness program required to serve alcoholic beverages. Knowledge, Skills & Abilities
Ability to anticipate guest needs; respond promptly and acknowledge all guests. Familiarity with hotel services/features to respond to inquiries accurately. Highly organized, detail-oriented, with the ability to multi-task. Knowledge of various drink recipes and beverage service standards. Physical Demands
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to exert physical effort in transporting beverages and bar supplies up to 75 pounds to Banquet Function rooms. Ability to perform various physical movements (bending, crouching); lifting up to 75 lbs. Ability to remain in a stationary position for up to 8 hours per shift. Work Environment
Indoor, air-conditioned environment. Outdoor, non-air-conditioned environment. Exposure to variable temperature and weather conditions. Variable noise levels. Exposure to fumes, dust, chemicals, and odor hazards. Note:
This description preserves the original information and focuses on responsibilities and qualifications. #J-18808-Ljbffr
Banquet - Bartender (On-Call) at Halekulani Position summary: The Banquet Bartender is responsible for providing exceptional guest service, taking food and beverage orders, and preparing and serving alcoholic and non-alcoholic beverages to guests in a courteous and efficient manner according to hotel specifications. Maintain stock, supplies and cleanliness of the Banquet bar and equipment. Responsibilities
Greet and acknowledge all arriving/departing guests. Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. Know the correct maintenance and use of equipment; use only intended equipment. Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy or what time of day. Maintain positive guest relations and be familiar with all hotel services/features and local attractions to respond accurately to guest inquiries. Resolve guest complaints; if unable, refer to Banquet Manager or Captains. Monitor and maintain cleanliness, sanitation, and organization of the assigned work areas. Maintain complete knowledge of service requirements for assigned functions, including liquor brands, beverages, prices, glassware, preparation methods, garnishes, group name, event type and attendance, hours of service, special requests, and VIPs. Adhere to state liquor regulations, particularly prohibiting service to minors, intoxicated persons, and drunk driving. Obtain and secure the assigned bank; ensure accuracy of contracted monies. Complete opening side duties: check quality and set up stock; requisition supplies; transport to the bar; stock ice; garnish; stock glassware and paper supplies; prepare mixes; check bar equipment and refrigeration; set up in the assigned function area; ensure security of bar supplies. Take guest orders using suggestive/up-selling techniques; ensure cash bar drinks are paid to Cashiers and collect drink tickets as required. Prepare drinks according to recipes; provide club service for designated beverages when specified; serve drinks to guests; collect drink tickets as required. Open, serve and collect payment/tickets for wine/champagne bottles as specified. Maintain cleanliness of bar and surroundings; replace ashtrays; remove soiled wares; communicate replenishment needs promptly; seek proper authorization for additional payments. Communicate last call and closing time to guests, Banquet Supervisor, and Servers. Break down the bar; transport and store supplies; complete consumption reports and ensure proper documentation (bottle transfer slips, spill sheets). Maximize usage of supplies to meet beverage cost targets and prevent waste; handle chemicals per OSHA regulations and hotel requirements. Complete closing side duties: store reusable goods, drain ice bins, return unused glasses, clean surfaces and equipment, and secure all liquor, beers, wines, and storage areas; remove trash. Perform other duties as required or assigned. Supervisory Requirements
Reports To: Banquet Manager; Banquet Lead Captain / Banquet Relief Manager; Banquet Senior Captain; Banquet Captains. Supervises: None. Education/Experience
Minimum of 21 years of age to serve alcoholic beverages. Minimum 2 years of experience as a Bartender or Bar Back. High school diploma or equivalent; prior banquet service and guest relations experience preferred. Any combination of education and experience that provides the knowledge, skills, and abilities to perform the essential functions. Licenses/Certifications
Liquor Commission Card and certification from an alcohol awareness program required to serve alcoholic beverages. Knowledge, Skills & Abilities
Ability to anticipate guest needs; respond promptly and acknowledge all guests. Familiarity with hotel services/features to respond to inquiries accurately. Highly organized, detail-oriented, with the ability to multi-task. Knowledge of various drink recipes and beverage service standards. Physical Demands
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to exert physical effort in transporting beverages and bar supplies up to 75 pounds to Banquet Function rooms. Ability to perform various physical movements (bending, crouching); lifting up to 75 lbs. Ability to remain in a stationary position for up to 8 hours per shift. Work Environment
Indoor, air-conditioned environment. Outdoor, non-air-conditioned environment. Exposure to variable temperature and weather conditions. Variable noise levels. Exposure to fumes, dust, chemicals, and odor hazards. Note:
This description preserves the original information and focuses on responsibilities and qualifications. #J-18808-Ljbffr