Burwell Material Handling
Forklift Technical Communicator
Burwell Material Handling, Sioux Falls, South Dakota, United States, 57102
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Forklift Technical Communicator
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Burwell Material Handling 1 week ago Be among the first 25 applicants Join to apply for the
Forklift Technical Communicator
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Burwell Material Handling Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Burwell Material Handling At Burwell Material Handling, were all about people our team, our customers, and the communities we serve. What started as C & B Material Handling has grown into Burwell because of the people behind it. Every employee, every connection, and every customer relationship helped shape who we are today. Weve built our reputation by delivering reliable equipment solutions, automation systems, and industrial sales and rentals with a personal touchand were proud of the team that makes it all happen.
Were growing, and were looking for forward-thinking, motivated teammates who want to help build something meaningfulwhere your contributions count, and your voice is heard.
About The Role
Still love solving mechanical issues, but ready to skip the heat, cold, and travel? Were hiring a Forklift Technical Communicator in Sioux Falls, SD, joining our Burwell Material Handling team in the brand-new downtown Steel District building. In this role, youll support our field service techs and frontline leaders by remotely diagnosing tough equipment issuesno wrench turning, just problem-solving, guiding, and making a real impact behind the scenes. If youre a tech with strong mechanical skills whos ready to take the next step in your career, we want to hear from you!
What Youll Do
Serve as a go-to resource for service technicians, service managers, and parts leads, assisting with diagnosing and resolving complex forklift-related issues, including engines, hydraulics, drivetrains, and electrical systems Respond to customer service inquiries and provide accurate technical guidance to ensure satisfaction Troubleshoot issues through phone, text, email, or chat in collaboration with technicians and OEM support teams Analyze machine dashboard data and share insights to drive service and parts opportunities Maintain strong documentation of technical cases and communications Stay current on forklift technology, OEM schematics, and industry standards Manage multiple cases with efficiency while fostering positive working relationships
Skills & Experience Were Looking For
In-depth technical experience with forklifts and material handling systems (mechanical, electrical, hydraulics, drivetrain) Strong verbal and written communication skills to explain complex technical issues clearly Problem-solving mindset with the ability to remain calm under pressure Ability to work independently and as part of a high-performing team Proficiency in Microsoft Office Suite; experience with CRM or Microsoft AI tools is a plus High School Diploma, GED, or equivalent required; Associates degree or relevant technical certifications preferred Ability to sit, stand, walk, lift, carry, reach, push, and pull as needed
Benefits
All offers are contingent on passing a pre-employment drug test and background check. Burwell Material Handling is a drug-free workplace.
Competitive pay based on experience Excellent benefits starting day one Medical, Dental, Vision, Accident, Short-Term Disability, Life Insurance, and 401K with Company Match Progressive Paid Time Off and Holidays starting with 3 weeks PTO in your first year Paid parental leave for moms and dads Opportunities for growth and internal promotion Annual Community Impact Day paid volunteer time in the places we work and live
Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state, or local laws.
If you're looking to build a meaningful career, were excited to support your goals and help you grow with us.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Customer Service and Manufacturing Industries
Automation Machinery Manufacturing, Industrial Machinery Manufacturing, and Manufacturing Referrals increase your chances of interviewing at Burwell Material Handling by 2x Inferred from the description for this job
401(k) Medical insurance Vision insurance Child care support Paid paternity leave Paid maternity leave Disability insurance Get notified about new Technical Communicator jobs in
Sioux Falls, SD . Industrial Control Systems Security Engineer
Automation Engineer 4 Lead Oil & Gas, Power & Water Division
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Forklift Technical Communicator
role at
Burwell Material Handling 1 week ago Be among the first 25 applicants Join to apply for the
Forklift Technical Communicator
role at
Burwell Material Handling Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Burwell Material Handling At Burwell Material Handling, were all about people our team, our customers, and the communities we serve. What started as C & B Material Handling has grown into Burwell because of the people behind it. Every employee, every connection, and every customer relationship helped shape who we are today. Weve built our reputation by delivering reliable equipment solutions, automation systems, and industrial sales and rentals with a personal touchand were proud of the team that makes it all happen.
Were growing, and were looking for forward-thinking, motivated teammates who want to help build something meaningfulwhere your contributions count, and your voice is heard.
About The Role
Still love solving mechanical issues, but ready to skip the heat, cold, and travel? Were hiring a Forklift Technical Communicator in Sioux Falls, SD, joining our Burwell Material Handling team in the brand-new downtown Steel District building. In this role, youll support our field service techs and frontline leaders by remotely diagnosing tough equipment issuesno wrench turning, just problem-solving, guiding, and making a real impact behind the scenes. If youre a tech with strong mechanical skills whos ready to take the next step in your career, we want to hear from you!
What Youll Do
Serve as a go-to resource for service technicians, service managers, and parts leads, assisting with diagnosing and resolving complex forklift-related issues, including engines, hydraulics, drivetrains, and electrical systems Respond to customer service inquiries and provide accurate technical guidance to ensure satisfaction Troubleshoot issues through phone, text, email, or chat in collaboration with technicians and OEM support teams Analyze machine dashboard data and share insights to drive service and parts opportunities Maintain strong documentation of technical cases and communications Stay current on forklift technology, OEM schematics, and industry standards Manage multiple cases with efficiency while fostering positive working relationships
Skills & Experience Were Looking For
In-depth technical experience with forklifts and material handling systems (mechanical, electrical, hydraulics, drivetrain) Strong verbal and written communication skills to explain complex technical issues clearly Problem-solving mindset with the ability to remain calm under pressure Ability to work independently and as part of a high-performing team Proficiency in Microsoft Office Suite; experience with CRM or Microsoft AI tools is a plus High School Diploma, GED, or equivalent required; Associates degree or relevant technical certifications preferred Ability to sit, stand, walk, lift, carry, reach, push, and pull as needed
Benefits
All offers are contingent on passing a pre-employment drug test and background check. Burwell Material Handling is a drug-free workplace.
Competitive pay based on experience Excellent benefits starting day one Medical, Dental, Vision, Accident, Short-Term Disability, Life Insurance, and 401K with Company Match Progressive Paid Time Off and Holidays starting with 3 weeks PTO in your first year Paid parental leave for moms and dads Opportunities for growth and internal promotion Annual Community Impact Day paid volunteer time in the places we work and live
Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state, or local laws.
If you're looking to build a meaningful career, were excited to support your goals and help you grow with us.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Customer Service and Manufacturing Industries
Automation Machinery Manufacturing, Industrial Machinery Manufacturing, and Manufacturing Referrals increase your chances of interviewing at Burwell Material Handling by 2x Inferred from the description for this job
401(k) Medical insurance Vision insurance Child care support Paid paternity leave Paid maternity leave Disability insurance Get notified about new Technical Communicator jobs in
Sioux Falls, SD . Industrial Control Systems Security Engineer
Automation Engineer 4 Lead Oil & Gas, Power & Water Division
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr