Tavistock Restaurant Collection
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Host
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Tavistock Restaurant Collection 1 year ago Be among the first 25 applicants Join to apply for the
Host
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Tavistock Restaurant Collection POSITION SUMMARY
The Host/Hostess is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guests overall experience as the Host/Hostess is the first and last impression. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to continue to come back. Description
POSITION SUMMARY
The Host/Hostess is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guests overall experience as the Host/Hostess is the first and last impression. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to continue to come back.
Essential Functions
Essential Functions Statement(s)
Maintain proper grooming and uniform standards Greet guests with a genuine welcome while making a fantastic first impression Deliver genuine hospitality to and establish emotional connections with our guests Contribute to the overall teamwork and success of the restaurant Communicate effectively with guests and team members Assist guests to their tables while engaging in polite conversation and delivering a great experience Answer the telephones and take requests for reservations accurately Take orders, in person or over the telephone, for takeout orders and packages to go food accurately Update table availability and manage dining room effectively using the table management system Handle guest complaints professionally and alert a manager immediately Communicate with managers and servers regarding table availability, key table updates, or special requests made by guests Follow up with guests about their meal and dining experience to ensure great guest satisfaction Maintain high level of cleanliness and sanitation Demonstrate professional and gracious demeanor at all times Perform all opening, running, and closing duties accurately Perform any job function requested by the management team
Position Qualifications
Competency Statement(s)
Adaptability & Flexibility Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs Attention to Detail Diligently attends to details and pursues quality in accomplishing tasks Communication Listens to others and communicates in an effective manner Confidence A matured and justified self-belief in ones ability to do the job, and the conveyance of that behalf Customer Focus Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members Initiative Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations Problem Solving Resolves difficult or complicated challenges Teamwork Promotes cooperation and commitment within a team to achieve goals and deliverables
Requirements
SKILLS & ABILITIES
Education: High School; able to communicate (speak, read, and write) in English
Experience: Previous hospitality experience is preferred
Computer Skills: N/A
Certificates & Licenses: N/A
Other Requirements: N/A
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Design, Art/Creative, and Information Technology Industries
Restaurants Referrals increase your chances of interviewing at Tavistock Restaurant Collection by 2x Sign in to set job alerts for Host roles.
Host/Take Out Associates - Logan Airport
Host Person - Restaurants Encore Boston Harbor
Host Person - Restaurants Encore Boston Harbor
Senior Beverage Manager Bars & Lounges Encore Boston Harbor
Beauty Host - Part Time - Prudential Center
Host/Take Out Associates - Kendall Square
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Host
role at
Tavistock Restaurant Collection 1 year ago Be among the first 25 applicants Join to apply for the
Host
role at
Tavistock Restaurant Collection POSITION SUMMARY
The Host/Hostess is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guests overall experience as the Host/Hostess is the first and last impression. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to continue to come back. Description
POSITION SUMMARY
The Host/Hostess is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guests overall experience as the Host/Hostess is the first and last impression. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to continue to come back.
Essential Functions
Essential Functions Statement(s)
Maintain proper grooming and uniform standards Greet guests with a genuine welcome while making a fantastic first impression Deliver genuine hospitality to and establish emotional connections with our guests Contribute to the overall teamwork and success of the restaurant Communicate effectively with guests and team members Assist guests to their tables while engaging in polite conversation and delivering a great experience Answer the telephones and take requests for reservations accurately Take orders, in person or over the telephone, for takeout orders and packages to go food accurately Update table availability and manage dining room effectively using the table management system Handle guest complaints professionally and alert a manager immediately Communicate with managers and servers regarding table availability, key table updates, or special requests made by guests Follow up with guests about their meal and dining experience to ensure great guest satisfaction Maintain high level of cleanliness and sanitation Demonstrate professional and gracious demeanor at all times Perform all opening, running, and closing duties accurately Perform any job function requested by the management team
Position Qualifications
Competency Statement(s)
Adaptability & Flexibility Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs Attention to Detail Diligently attends to details and pursues quality in accomplishing tasks Communication Listens to others and communicates in an effective manner Confidence A matured and justified self-belief in ones ability to do the job, and the conveyance of that behalf Customer Focus Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members Initiative Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations Problem Solving Resolves difficult or complicated challenges Teamwork Promotes cooperation and commitment within a team to achieve goals and deliverables
Requirements
SKILLS & ABILITIES
Education: High School; able to communicate (speak, read, and write) in English
Experience: Previous hospitality experience is preferred
Computer Skills: N/A
Certificates & Licenses: N/A
Other Requirements: N/A
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Design, Art/Creative, and Information Technology Industries
Restaurants Referrals increase your chances of interviewing at Tavistock Restaurant Collection by 2x Sign in to set job alerts for Host roles.
Host/Take Out Associates - Logan Airport
Host Person - Restaurants Encore Boston Harbor
Host Person - Restaurants Encore Boston Harbor
Senior Beverage Manager Bars & Lounges Encore Boston Harbor
Beauty Host - Part Time - Prudential Center
Host/Take Out Associates - Kendall Square
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr