Kessler Collection
Host/Hostess Position
An inspiring career awaits you at the Kessler Collection, a portfolio of luxury boutique hotels, unique restaurants, and experiences with a Bohemian twist. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers' learning, development, and well-being. Grand Performers in qualifying roles may enjoy a range of benefits, including: Marriott Employee Discounts Worldwide Medical, Dental, Vision Insurance Company-Sponsored Life Insurance Short & Long-Term Disability Insurance Tuition Reimbursement Program 401(K) with Discretionary Company Matching Contributions Employee Assistance Program The host/hostess position's overall objective is to provide hospitable service to our guests to enhance the guest experience. The incumbent is responsible for answering the telephones professionally and friendly, greeting guests warmly and sincerely when they arrive at the restaurant, seating guests gracefully using the appropriate standards, and handling any special requests guests may have without hesitation. They are to provide the highest level of service in support of the company's mission, core values, standards, and goals. Core responsibilities include: Greeting and interacting with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature Operating the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette Maintaining the integrity of the guests' privacy, including confidentiality of personal information and key control Maintaining the integrity of Company proprietary information and protecting Company assets Ensuring proper ambiance to include lighting and music Coordinating flow of the dining room to ensure prompt and courteous service to patrons Escorting guests to tables and providing menus Maintaining a thorough knowledge of menu items and answering questions Clearing and resetting tables at conclusion of each course Making reservations in the property management system Contacting guests/parties before arrival to confirm reservations Completing opening and closing procedures as well as daily side-work Proficiently utilizing the property management systems and following cash handling procedures Maintaining complete knowledge in the use of all office equipment, property management systems, and access according to specifications Maintaining a neat and organized work area to include adhering to sanitation standards according to state law and health codes Maintaining complete knowledge and complying with company policies and procedures Maintaining neat, clean, and professional appearance according to standards Following all company safety and security policies and procedures. Reporting accidents, injuries, and unsafe conditions Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs. Develop and maintain a positive working relationship and support the team to achieve our goals Attend required training and meetings All other duties as assigned, planned or un-planned Required knowledge, skills, and abilities include: Knowledge of guest service etiquette and proper food and beverage serving techniques Ability to perform all host-related tasks and proficiently use job-related software, property management systems, and office equipment Ability to remain calm in various situations, use sound judgment and effectively solve problems Ability to work quickly, prioritize, and maintain service at multiple tables at a time Ability to read and interpret documents such as safety rules and procedural manuals Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages Strong written, verbal, and interpersonal skills Minimum qualifications include: High school diploma, GED Degree or equivalent - required 1+ year of relevant work experience in similar scope and title required Experience within luxury brand/markets - required Student or graduate of hotel management preferred Supervisory responsibilities include: None Work environment includes: Must be comfortable working in a shared space, with constant noise, without the use of a private office. Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration. Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice. Physical demands include: While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours daily. Push, pull, and lift up to 20 lbs. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
An inspiring career awaits you at the Kessler Collection, a portfolio of luxury boutique hotels, unique restaurants, and experiences with a Bohemian twist. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers' learning, development, and well-being. Grand Performers in qualifying roles may enjoy a range of benefits, including: Marriott Employee Discounts Worldwide Medical, Dental, Vision Insurance Company-Sponsored Life Insurance Short & Long-Term Disability Insurance Tuition Reimbursement Program 401(K) with Discretionary Company Matching Contributions Employee Assistance Program The host/hostess position's overall objective is to provide hospitable service to our guests to enhance the guest experience. The incumbent is responsible for answering the telephones professionally and friendly, greeting guests warmly and sincerely when they arrive at the restaurant, seating guests gracefully using the appropriate standards, and handling any special requests guests may have without hesitation. They are to provide the highest level of service in support of the company's mission, core values, standards, and goals. Core responsibilities include: Greeting and interacting with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature Operating the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette Maintaining the integrity of the guests' privacy, including confidentiality of personal information and key control Maintaining the integrity of Company proprietary information and protecting Company assets Ensuring proper ambiance to include lighting and music Coordinating flow of the dining room to ensure prompt and courteous service to patrons Escorting guests to tables and providing menus Maintaining a thorough knowledge of menu items and answering questions Clearing and resetting tables at conclusion of each course Making reservations in the property management system Contacting guests/parties before arrival to confirm reservations Completing opening and closing procedures as well as daily side-work Proficiently utilizing the property management systems and following cash handling procedures Maintaining complete knowledge in the use of all office equipment, property management systems, and access according to specifications Maintaining a neat and organized work area to include adhering to sanitation standards according to state law and health codes Maintaining complete knowledge and complying with company policies and procedures Maintaining neat, clean, and professional appearance according to standards Following all company safety and security policies and procedures. Reporting accidents, injuries, and unsafe conditions Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs. Develop and maintain a positive working relationship and support the team to achieve our goals Attend required training and meetings All other duties as assigned, planned or un-planned Required knowledge, skills, and abilities include: Knowledge of guest service etiquette and proper food and beverage serving techniques Ability to perform all host-related tasks and proficiently use job-related software, property management systems, and office equipment Ability to remain calm in various situations, use sound judgment and effectively solve problems Ability to work quickly, prioritize, and maintain service at multiple tables at a time Ability to read and interpret documents such as safety rules and procedural manuals Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages Strong written, verbal, and interpersonal skills Minimum qualifications include: High school diploma, GED Degree or equivalent - required 1+ year of relevant work experience in similar scope and title required Experience within luxury brand/markets - required Student or graduate of hotel management preferred Supervisory responsibilities include: None Work environment includes: Must be comfortable working in a shared space, with constant noise, without the use of a private office. Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration. Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice. Physical demands include: While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours daily. Push, pull, and lift up to 20 lbs. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.