Kimpton Hotels & Restaurants
Bell/Valet Attendant
Kimpton Hotels & Restaurants, Washington, District of Columbia, us, 20022
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Bell/Valet Attendant
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Kimpton Hotels & Restaurants Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do
As the Valet Attendant, you'll be responsible for providing a memorable first and last impression to guests as they arrive and leave the hotel. You will maintain a professional, friendly, and helpful attitude using the "Five Hospitality Standards": eye contact, a smile, speak first, engage in polite conversation, and use the guest's surname. This position also involves assisting guests with their luggage and packages on arrival and departure and for arranging transportation when necessary. Greet all guests upon arrival. Assist guests with luggage to their rooms promptly when checking in and upon checking out. Hail taxicabs and answer questions. Provide guests with general hotel information once in their room. Assist guests by taking luggage to the curb to meet their transportation. Remove trash and items in the lobby area between housekeeping runs and provide general questions and assistance when Concierge is not available. Be knowledgeable about the local community to provide information on events, restaurants, and entertainment. Submit all lost and found articles with a report. Function as a doorperson as needed. Deliver faxes, messages, packages, flowers, wine, and other items to guests' rooms. Keep the designated area for guest arrival free and clear (the "white zone"). Notify guests by telephone of delivery of automobiles, packages, or arrival of visitors. Be flexible to take on responsibilities outside of this job post when needed.
What You Bring
High School Diploma is preferred. 1 year of experience in customer service or a similar role. Basic writing and professional communication skills. Clean driving record. Flexible schedule, able to work evenings, weekends, and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We encourage employees to understand, accept, and celebrate differences among people. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders. For our complete EEO policy see here. Be Yourself. Lead Yourself. Make it Count. #J-18808-Ljbffr
Bell/Valet Attendant
role at
Kimpton Hotels & Restaurants Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do
As the Valet Attendant, you'll be responsible for providing a memorable first and last impression to guests as they arrive and leave the hotel. You will maintain a professional, friendly, and helpful attitude using the "Five Hospitality Standards": eye contact, a smile, speak first, engage in polite conversation, and use the guest's surname. This position also involves assisting guests with their luggage and packages on arrival and departure and for arranging transportation when necessary. Greet all guests upon arrival. Assist guests with luggage to their rooms promptly when checking in and upon checking out. Hail taxicabs and answer questions. Provide guests with general hotel information once in their room. Assist guests by taking luggage to the curb to meet their transportation. Remove trash and items in the lobby area between housekeeping runs and provide general questions and assistance when Concierge is not available. Be knowledgeable about the local community to provide information on events, restaurants, and entertainment. Submit all lost and found articles with a report. Function as a doorperson as needed. Deliver faxes, messages, packages, flowers, wine, and other items to guests' rooms. Keep the designated area for guest arrival free and clear (the "white zone"). Notify guests by telephone of delivery of automobiles, packages, or arrival of visitors. Be flexible to take on responsibilities outside of this job post when needed.
What You Bring
High School Diploma is preferred. 1 year of experience in customer service or a similar role. Basic writing and professional communication skills. Clean driving record. Flexible schedule, able to work evenings, weekends, and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We encourage employees to understand, accept, and celebrate differences among people. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders. For our complete EEO policy see here. Be Yourself. Lead Yourself. Make it Count. #J-18808-Ljbffr