We are looking for a hospitality-driven Dining Room Manager to join our opening team at our Midtown location. This leadership role is key to creating a warm, seamless, and memorable guest experience from the moment we open our doors.
As Dining Room Manager, you’ll oversee daily floor operations, lead and support the front-of-house team, and ensure service standards are consistently met and exceeded. You’ll work closely with the General Manager and culinary leadership to foster a culture of excellence, teamwork, and genuine hospitality.
The ideal candidate is a natural leader with strong communication skills, a sharp eye for detail, and a deep passion for guest service. You thrive in a fast-paced environment, inspire those around you, and are excited to help shape a dynamic and welcoming dining room from day one.
Key Responsibilities:
- Collaborate with the General Manager to oversee the daily operations of an upscale dining restaurant.
- Lead by example, guiding and empowering the front-of-house (FOH) staff with a hands-on presence during each service.
- Schedule and delegate tasks and responsibilities to staff as directed by the General Manager.
- Train staff and enforce ilili’s best practices and policies.
- Provide and inspire exceptional guest service.
- Perform additional duties to ensure smooth operations.
Ideal Experience:
- 2-3 years of Dining Room Management in an upscale to fine dining, high volume NYC restaurant
- Experience managing guest relations, especially with VIP clientele
- Experience with reservation systems (SevenRooms, Resy, OpenTable) preferred
- Degree in Hospitality Management, Business, or Culinary a plus but not required
- Proven track record of successfully managing team members and the guest experience in high volume settings
- Excellent communication skills
- A quick thinker who enjoys problem-solving
- Experience in training strong FOH teams
As a member of our team you can expect:
- Health & Wellness Benefits (including a $100 monthly wellness stipend)
- Paid Time Off (PTO) to enjoy time away
- Transportation Benefits
- Dining Benefits