Veterinary Client Service Representative - Lead

Description Client Service Representative, Lead Full-Time Schedule Fayetteville, GA More than a word, care is present in everything you do. At South Atlanta Veterinary Emergency and Specialty (SAVES), a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself. We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy. And, we have plenty of fun along the way! Who we are At South Atlanta Veterinary Emergency and Specialty (SAVES), you’ll feel the warmth and openness of a small clinic emergency and specialty clinic, while having the opportunity and support of a united network. At South Atlanta Veterinary Emergency & Specialty (SAVES), we provide 24/7 emergency, urgent, and specialty care for dogs and cats in Fayetteville and surrounding communities. Since opening our state-of-the-art facility in 2016, we’ve grown into a trusted referral center, partnering with family veterinarians to deliver advanced diagnostics, surgery, and compassionate ICU care. Our dedicated team values excellence, teamwork, and passion - committed to exceptional service for pets, families, and our veterinary partners. Provide your best care with more bridges and less barriers. SAVES is looking for a Client Service Representative Lead to join us as part of the Thrive Pet Healthcare community. As Lead CSR, you’ll provide exceptional client service while guiding, training, and supporting the front desk team. You’ll help ensure smooth daily operations, elevate client communication, and foster a culture of teamwork and excellence. Role Responsibilities: Delegate and oversee daily CSR workflow to ensure efficiency, professionalism, and client satisfaction. Supervise, coach, and mentor CSRs to strengthen skills, improve morale, and support professional development. Act as liaison between CSR team and management; communicate hospital goals and updates clearly. Support accurate client communication, medical recordkeeping, appointment scheduling, and patient check-in/out. Oversee front desk operations including invoicing, payment processing, and account management. Assist Practice Manager with scheduling, staffing needs, overtime approvals, and training initiatives. Participate in leadership meetings and provide input on hospital goals, performance, and workflow improvements. Uphold hospital policies, set a positive example for professionalism, and model core values daily. Provide direct client service: greet clients warmly, answer phones, resolve concerns, and ensure an excellent experience. Support special projects, implementation of new processes, and other duties as assigned. Experience & Skills Requirements: 3+ years of veterinary client service experience required; leadership or supervisory experience strongly preferred. Strong organizational, communication, and conflict resolution skills. Knowledge of veterinary medical terminology, patient record systems (Vetspire, Cornerstone, or something similar), and payment processing. Ability to multitask in a fast-paced environment with empathy, efficiency, and attention to detail. Commitment to delivering outstanding client service while supporting hospital goals. You’ll Grow With Us At SAVES, growth isn’t just for our patients - it’s for our people, too. As a Lead CSR, you’ll have the opportunity to strengthen your leadership, client service, and management skills while building a career that fits your passion. Through Thrive Pet Healthcare, you’ll gain access to: ThriveU: a vast, free library of continuing education courses to expand your knowledge. Leadership Workshops: live, virtual sessions designed to help you develop confidence and practical leadership skills. Leadership Fundamentals: specialized training to build skills in scheduling, team coaching, client communication, and hospital operations. Career Mobility: with hospitals nationwide, you’ll have the flexibility to explore new specialties, hospital settings, and growth opportunities. Join us and grow in a role where your leadership matters—helping your team succeed, supporting our community, and delivering exceptional experiences for pets and their families. Benefits – our care in action We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include: ●

​​​​​​Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions ●

Top quality medical, dental, and vision insurance plus health savings account and flexible spending account ​​​​​​​ ●

Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations ●

Generously subsidized backup and ongoing care support for children, adults, and pets ●

Mental health benefits including coaching and therapy sessions ●

401k with employer contribution and no waiting period ●

Continuing education and development support through our library of free CE courses and paid time off to complete ●

Scholarship opportunities and student loan support program and so much more! Compensation is negotiable based on credentials and experience with a hourly pay rate starting at $19 - $22/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.