Pine Tree Society
We are looking for a Client Services Coordinator to join our thriving Audiology clinic in downtown Bath, Maine. The person in this role tends to feel that they are a part of an organization that changes lives daily. They also have the opportunity to hone time management and multitasking skills in a fast-paced environment.
The Client Services Coordinators are the clients' initial contact with the audiology program and initial contact with any persons entering the Bath office. The Client Services Coordinator (2) will work in conjunction with Client Services Coordinator (1) sharing general office support responsibilities while carrying out specific lead responsibilities.
The Client Services Coordinator (2) will be the lead team member on the following responsibilities:
Checking in scheduled appointments for Audiology and Communication Pathways clients. Mailing/Faxing Audiology reports, requests for medical clearance, and other relevant documentation in a timely fashion for use by patients, physicians, and/or insurance companies. As needed, the Client Services Coordinator (2) will act as backup for the Client Services (1) position. These responsibilities include:
Opens and closes the Bath office as the first-in and last-out point of contact in conjunction with the Audiology director. Receives mail and packages, notifying appropriate recipients of their delivery. Liaison with client case managers or other authorized contacts to obtain authorizations for appointments, services, authorizations and equipment purchases. Requests approvals and basic client information from Bath Iron Works and records data and outreach to current BIW patients. Frequently collaborates with Business Services regarding billing. Responsibilities include contacting patients regarding bills, answering billing questions when able, and collaborating with the billing specialists to ensure the accurate patient demographics are in the patients' charts for their use. Both Client Services (1) and (2) are equally responsible for the following:
Greeting patients, clients, and visitors as they arrive, directing them to appropriate staff members. Accurately and courteously processing incoming calls. Handling outgoing messages to patients as directed by members of the Audiology team. Assisting with referrals for audiology services and ensuring all necessary documentation has been uploaded/entered into EHR. Scheduling appointments with a critical eye and understanding of the patient's audiological journey. Working with Audiology Assistant to track items needed for upcoming appointments and communicate with patients regarding hearing aid services. Supporting the Development Department by distributing, processing payments, and documenting sales as part of the annual holiday card sale as needed. Requirements
Some Front Office work history, preferably in medical office. Excellent organizational skills. Utilizing tools to keep track of multiple tasks. Excellent computer skills including Microsoft Office products and databases. Attention to detail for accuracy in completing forms, files and information requests. Demonstrated ability to utilize independent judgement. Ability to communicate effectively with a variety of individuals including fellow staff members, hearing impaired clients, physician offices, insurance company personnel and the general public. Ability to consistently follow highly detailed work processes. Ability to communicate effectively and compassionately with clients, staff, and others. Knowledge of and ability to understand medical insurance reimbursement processes and medical terminology. Ability to organize time effectively and remain flexible in order to meet occasionally competing demands requiring time and attention. Possess a valid driver's license with a clear driving record, have a reliable vehicle with at least the state minimum automobile insurance coverage and the ability and willingness to travel to off-site locations. Must pass all required background checks including, but not limited to: motor vehicle, criminal, Adult Protective Services, Child Protective Services, US DHHS Fraud Prevention and Protection (OIG) and MaineCare background checks. Education/Experience:
Associate's degree or higher preferred. Minimum 5 years' administrative experience in multi-faceted positions. Prior experience of at least one year dealing with the public in a customer service position, preferably in a medical office environment. Rate of pay:
$17.00-$20.00 an hour
Employee Benefits:
In addition to being a part of a supportive and impact focused team, our team members also enjoy a competitive benefit package that includes the following offerings:
Comprehensive health, and vision insurance options for you and your family, as well as employer paid dental insurance. Paid life insurance and short-term disability A generous paid time off (PTO) accrual policy that includes 15 days/year to start, 12 paid holidays (including 2 floating holidays of your choice) Retirement plan with employer match and annual discretionary contributions Paid training, certifications, and career development opportunities Tuition advancement program of up to $5,250 a year for degree programs at an accredited college or university An extensive Employee Assistance Program (includes free counseling, mental health support, wellness resources, financial education support, and more!) Access to discounted rates on voluntary insurances (includes accident, illness, cancer, additional life, and disability insurances)
About Pine Tree Society
Since 1936, Pine Tree Society has been proudly supporting Mainers with disabilities breakdown barriers and lead active, socially connected lives. Our services include Pine Tree Camp, two Community Support Programs, Case Management Services, Sign Language Interpreting, Audiology, Speech/Language Services, and our Early Learning Center.
Salary Description
$17.00 - $20.00 per hour
The Client Services Coordinators are the clients' initial contact with the audiology program and initial contact with any persons entering the Bath office. The Client Services Coordinator (2) will work in conjunction with Client Services Coordinator (1) sharing general office support responsibilities while carrying out specific lead responsibilities.
The Client Services Coordinator (2) will be the lead team member on the following responsibilities:
Checking in scheduled appointments for Audiology and Communication Pathways clients. Mailing/Faxing Audiology reports, requests for medical clearance, and other relevant documentation in a timely fashion for use by patients, physicians, and/or insurance companies. As needed, the Client Services Coordinator (2) will act as backup for the Client Services (1) position. These responsibilities include:
Opens and closes the Bath office as the first-in and last-out point of contact in conjunction with the Audiology director. Receives mail and packages, notifying appropriate recipients of their delivery. Liaison with client case managers or other authorized contacts to obtain authorizations for appointments, services, authorizations and equipment purchases. Requests approvals and basic client information from Bath Iron Works and records data and outreach to current BIW patients. Frequently collaborates with Business Services regarding billing. Responsibilities include contacting patients regarding bills, answering billing questions when able, and collaborating with the billing specialists to ensure the accurate patient demographics are in the patients' charts for their use. Both Client Services (1) and (2) are equally responsible for the following:
Greeting patients, clients, and visitors as they arrive, directing them to appropriate staff members. Accurately and courteously processing incoming calls. Handling outgoing messages to patients as directed by members of the Audiology team. Assisting with referrals for audiology services and ensuring all necessary documentation has been uploaded/entered into EHR. Scheduling appointments with a critical eye and understanding of the patient's audiological journey. Working with Audiology Assistant to track items needed for upcoming appointments and communicate with patients regarding hearing aid services. Supporting the Development Department by distributing, processing payments, and documenting sales as part of the annual holiday card sale as needed. Requirements
Some Front Office work history, preferably in medical office. Excellent organizational skills. Utilizing tools to keep track of multiple tasks. Excellent computer skills including Microsoft Office products and databases. Attention to detail for accuracy in completing forms, files and information requests. Demonstrated ability to utilize independent judgement. Ability to communicate effectively with a variety of individuals including fellow staff members, hearing impaired clients, physician offices, insurance company personnel and the general public. Ability to consistently follow highly detailed work processes. Ability to communicate effectively and compassionately with clients, staff, and others. Knowledge of and ability to understand medical insurance reimbursement processes and medical terminology. Ability to organize time effectively and remain flexible in order to meet occasionally competing demands requiring time and attention. Possess a valid driver's license with a clear driving record, have a reliable vehicle with at least the state minimum automobile insurance coverage and the ability and willingness to travel to off-site locations. Must pass all required background checks including, but not limited to: motor vehicle, criminal, Adult Protective Services, Child Protective Services, US DHHS Fraud Prevention and Protection (OIG) and MaineCare background checks. Education/Experience:
Associate's degree or higher preferred. Minimum 5 years' administrative experience in multi-faceted positions. Prior experience of at least one year dealing with the public in a customer service position, preferably in a medical office environment. Rate of pay:
$17.00-$20.00 an hour
Employee Benefits:
In addition to being a part of a supportive and impact focused team, our team members also enjoy a competitive benefit package that includes the following offerings:
Comprehensive health, and vision insurance options for you and your family, as well as employer paid dental insurance. Paid life insurance and short-term disability A generous paid time off (PTO) accrual policy that includes 15 days/year to start, 12 paid holidays (including 2 floating holidays of your choice) Retirement plan with employer match and annual discretionary contributions Paid training, certifications, and career development opportunities Tuition advancement program of up to $5,250 a year for degree programs at an accredited college or university An extensive Employee Assistance Program (includes free counseling, mental health support, wellness resources, financial education support, and more!) Access to discounted rates on voluntary insurances (includes accident, illness, cancer, additional life, and disability insurances)
About Pine Tree Society
Since 1936, Pine Tree Society has been proudly supporting Mainers with disabilities breakdown barriers and lead active, socially connected lives. Our services include Pine Tree Camp, two Community Support Programs, Case Management Services, Sign Language Interpreting, Audiology, Speech/Language Services, and our Early Learning Center.
Salary Description
$17.00 - $20.00 per hour